Intake Support Administrator

1 week ago

Edmonton, Canada MNA Full time

**Intake Support Administrator**

**Location**: 11738 Kingsway Avenue NW, Edmonton, AB

**Closing Date**:October 9, 2024

**Position Status**: Full-time (40 hours/work), Permanent

**Key Responsibilities**
- Data capture applicant information into the citizenship database.
- Enter all telephone inquiries into the database using the appropriate data entry screens for tracking purposes and client maintenance information.
- Review data for any deficiencies or errors.
- Ensure all files are complete. Follow-up with applicants and request supporting documents as needed.
- Retrieve data from the database or electronic files as requested.
- Scan, sort, and distribute mail for the Registry department and maintain the mail log.
- Participate in staff meetings and special projects within the department.
- Assist with coverage for Intake Officer role as needed, including:

- Conduct an initial assessment to ensure that the applicant has all mandatory documents prior to commencing with the membership intake process.
- Receive and scan all documentation that is dropped off.
- Other duties as required or assigned.

**Skills and Competencies**
- Experience in working with the public.
- Meticulous records maintenance skills and excellent attention to detail.
- Strong sense of initiative.
- Strong sense of ethics, with the ability to maintain a high level of confidentiality in all interactions.
- Ability to remain organized, multi-task and time manage.
- Strong conflict resolution skills.
- Excellent interpersonal skills with the ability to build strong relationships.
- Ability to work independently as well as part of a team.
- Excellent communication skills with the ability to listen, interpret, and convey information and opinions to appropriate staff.
- Clear understanding of the Otipemisiwak Métis Government and knowledge of Métis history, culture, and people.

**Other Requirements**
- Position will be based in Edmonton; in-office presence will be required.
- Ability to work office hours of Monday - Friday, 8:30 am - 4:30 pm.
- Able to travel throughout Alberta (required) for events and to facilitate Registry sessions. Travel will be up to 25%.
- Must hold a Valid Class 5 Driver’s License and have reliable transportation.

**What We Offer**
- The opportunity to work for the newly ratified Otipemisiwak Métis Government and be a part of the largest Indigenous Government in Canada.
- An opportunity to learn about Métis culture, languages, and art.
- Meaningful work in a fun and supportive work environment.
- Training and professional development opportunities.
- A comprehensive benefit package and employer contributions to Pension Plan.
- 3 weeks paid vacation.
- The_ _Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please._

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