Intake & Resolution Coordinator

**Intake & Resolution Coordinator - Professional Conduct Department**

**College of Dental Surgeons of Alberta (CDSA)**

**Location: Edmonton, AB**

**Position Type: Full-time, Permanent**

The College of Dental Surgeons of Alberta (CDSA) registers dentists and ensures that the dental health of Albertans is advanced through safe, available, quality, and ethical dental services. The CDSA governs the profession of dentists in a manner that protects and serves the public and patients in accordance with the _Health Professions Act_, and is accomplished by:

- Establishing, maintaining, and enforcing standards for registration and continuing competence for the profession of Dentists in Alberta;
- Establishing, maintaining, and enforcing a Code of Ethics and Standards of Practice, including monitoring and evaluating professional, clinical, and ethical standards;
- Providing direction to, and regulating the practice of the dentist’s profession, and
- Acting on a complaint about a dentist by resolving, investigating, or referring the matter to a hearing, and enforcing any orders that a hearing tribunal may make.

**Vision**

To provide excellence in regulation while upholding the public interest and setting professional standards.

**Mission**

To lead the profession via governance in a manner that protects and serves the public interest.

**About the Position**

As the **Intake & Resolution Coordinator** for the Professional Conduct Department (PCD), you will work collaboratively with a team and receive requests for information related to the dental profession as well as responding to formal complaints.

You will have experience working in a dental clinic as a Dental Assistant and/or Office Manager with a proven ability to collaborate and mediate conflict to a successful resolution. You utilize a high degree of discretion and have experience working with highly confidential and sensitive information.

The PCD fosters a collaborative, positive, and inclusive workplace where every team member’s voice is valued. We are looking for an individual who thrives in a team environment and is committed to resolving issues efficiently and compassionately.

**Key Responsibilities**:

- Conduct a thorough intake of complaints by asking clarifying questions, gathering relevant information, and documenting all communications.
- Provide guidance to the public, dentists, and third parties, offering advice on resolving issues before formal complaints are submitted.
- Facilitate the resolution of disputes between complainants and dental professionals, employ conflict resolution strategies, draft resolution terms, and obtain necessary consents.
- Monitor and manage timelines to ensure all complaints are processed within legislated timeframes and in accordance with regulatory requirements.
- Escalate unresolved matters to the Intake and Resolution Manager for further investigation as necessary.
- Collaborate closely with team members to ensure files are appropriately diarized, documented, and followed up.

**Skills & Qualifications**:

- Strong active listening, communication, and conflict resolution skills.
- High level of confidentiality, discretion, and professionalism when handling sensitive information.
- Excellent verbal and written communication skills with impeccable attention to detail.
- Effective knowledge of and confidence working in the Microsoft Office Suite.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Capable of working both independently and collaboratively within a team.
- Demonstrate an understanding of and respect for diverse perspectives and backgrounds.

**Education & Experience**:

- Dental Assistant Diploma is an asset
- A minimum of five (5) years of experience in a dental office
- Experience in dental clinic management is an asset.
- Knowledge or experience in dispute resolution and/or mediation is highly desirable.

This position offers an opportunity to play a critical role in promoting ethical and professional standards in dental practices across Alberta. Join us in ensuring that Albertans receive the highest standard of care.

**Work Schedule**:
Full-time: 35 hours per week, Monday to Friday.

**Salary**:Starting salary, $70,000 per year plus health benefits

**Application Deadline**: November 8, 2024

**Job Type**: Full-time, Permanent

**Work Location**: On-site, Edmonton, AB
- The CDSA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-11-08