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Operations Quality Coordinator
3 weeks ago
**Quality Coordinator (On-Site)**
**About the Perks - What We Offer Our Employees**
- Permanent, Full time, Monday to Friday
- STAT Holidays are always off
- Extended Health, Dental and Disability Benefits after 6 months of employment
- Annual Flu Shots
- Paid on-the-job training
- Paid Time Off
- Company Events
- Christmas Bonus based on length of service
- Safety Footwear Allowance
- On Site Parking
**About Us - The Company**
TAG Hardware designs, engineers, and manufactures products for the closet and modular furniture industry. Our 70,000 square foot brand new manufacturing plant is located in South Surrey, British Columbia. The facility also houses our head office, plastic injection molding machines, assembly work stations, and a warehouse, where we develop and produce our patented products for customers globally.
**About the Role - Job Description**
We are looking for a quality professional with strong organizational and communication skills. The main goal of this position is to maintain operational day to day efficiency for all quality related activities, keeping response times short and loops closed among the different functional areas.
As our Quality Coordinator, you will bring a keen quality presence to our staff being an approachable resource to funnel questions and concerns ensuring effective resolution. You will maintain uniformity and consistency in our training systems, promoting a continuous learning and growth culture.
**Responsibilities**
- Quality Inspections and production support_
- Perform quality inspections and testing according to QC procedures, including data analysis and report preparation.
- Implement corrective actions, preventive steps, and monitor validation tasks
- Develop instructions, document procedures, train new staff and maintain training matrix
- Track implementation of engineering changes (raw material change overs, packaging/handling changes, new tools or jigs), make sure that staff is trained accordingly
- Ensure workstation is updated with new product information (assembly visuals, jigs, fixtures, etc.)
- Prepare and inspect sample shipments for suppliers (reference samples, jigs)
- Customer Satisfaction:_
- Review customer complaints database assigning responsibility, internal actions and understanding root cause for future prevention.
- Perform inspection and sorting of product as required, ship replacements to customers, coordinate S/O and transactions with customer service.
- Regularly meet with production to explain and review customer complaints/rejections and implement corrective actions.
- Supplier Standards:_
- Maintain database of supplier corrective actions.
- Perform physical inspections, summarizing results and completing related system transactions.
- Log and inspect batch approvals (product accepted under deviation)
- Coordinate In-line inspections log - Collect data, review scrap details and perform system adjustments.
- Incoming/Inward inspections - Coordinate inspections and log results using measuring devices (like calipers), go/no-go gages and golden samples as inspection tools.
- Assistance for data collection to support KPIs.
**Education and Experience**
- A 2-year quality or a technical diploma will be considered an asset
- At least 2 years of experience in an operational environment required
- Excellent problem solving and Risk analysis skills
- Strong computer skills and analytical ability
- Manufacturing knowledge of powder coated, extruded/anodized aluminum and/or zinc die-casting will be considered an asset
- Self-starter, proactive and able to work independently
- Excellent communication skills both verbally and written
- Must be high-performance team player and be willing to work in a dynamic, growing, demanding and fast-paced environment
**Like what you’re hearing so far, but still wondering if TAG Hardware is right for you? We offer**:
- A competitive salary and benefit package;
- Ongoing on-the-job learning and development;
- Working with an industry leader in innovative hardware
- Promoting in house is always our number #1
