Quality Coordinator

**Company Overview**

Founded in 1978, Beachcomber Hot Tubs Group Inc is a leading manufacturer and retailer of Hot Tubs. Beachcomber is a progressive company that enhances the quality of life for its customers by manufacturing the world's best quality, most comfortable, and most efficient hot tubs. In addition, we also offer a complete line of water care products, parts, and accessories. Our home office and manufacturing plant is located in Surrey, British Columbia, plus we have dedicated sales and service Centers in Surrey, Oakville, and Montreal.

**Summary**

The Quality Coordinator plays a vital role in ensuring product excellence and customer satisfaction by managing guarantee claims, supporting quality systems, and driving continuous improvement initiatives. This cross-functional role works closely with manufacturing, customer service, and suppliers to uphold product standards and resolve quality concerns.

**Responsibilities**

**Guarantee & Customer Service**:

- Process guarantee claims and transfers and assist customers with claim submissions.
- Register warranties and manage the RMA (Return Material Authorization) process for defective parts.
- Investigate and resolve escalated or complex claims (e.g., labor claims beyond allowed hours).
- Support dealers and customers in understanding the guarantee policy and submission process.
- Communicate with dealers regarding repeated faulty claims and provide support for accurate registration.
- Provide same-day resolutions where possible and proactively address issues before they escalate.
- Support internal departments with claim data, history, and registration information.

**Quality Assurance & Control**:

- Support the implementation of quality control methods and standards under the guidance of the Quality Leader.
- Inspect raw materials, components, and finished goods to ensure compliance with specifications.
- Monitor and manage nonconforming products, coordinate rework and re-inspection processes.
- Investigate product failures and initiate corrective actions where needed.
- Maintain calibration records of testing and inspection equipment.
- Collaborate with suppliers to address quality issues and maintain incoming material compliance.
- Prepare quality analysis and non-conformance reports; assist in audits and internal reviews.
- Organize and maintain inspection records, work instructions, and quality documentation.
- Support training initiatives and promote a continuous improvement of culture within production teams.

**Requirements**:

- Post-secondary education or equivalent work experience in business, manufacturing, or quality assurance.
- 2-3 years of experience in a quality or warranty/guarantee role, preferably in a manufacturing environment.
- Knowledge of ISO 9001 standards, quality management principles, and regulatory requirements (CSA/Canadian consumer product standards) is a strong asset.
- Exceptional communication and customer service skills; French is an asset.
- Detail-oriented with strong organizational, analytical, and problem-solving abilities.
- Able to handle stressful situations calmly and professionally.
- Strong computer skills: intermediate to advanced knowledge of Excel, Word, Outlook; experience with quality management systems a plus.
- ASQ certification, unionized workplace experience, and First Aid Level 2 are assets.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person