Customer Service Coordinator

1 week ago

Port Coquitlam, Canada CustomAir Full time

At CustomAir “The Difference is Service”. We exceed the expectations of our customers at every opportunity, which is why we are the leader in the commercial/industrial HVAC and Refrigeration industry. We take pride in bettering the lives of those we have the privilege to serve, and as a result our employees are extremely important to our success and growth.

**We are looking for a Service Coordinator to provide support to our clients and technicians. This dynamic and exciting position will have you working with multiple departments, field technicians and our customers to ensure effective and efficient scheduling.**

**We are looking for someone who is enthusiastic and enjoys being around people. Must be organized, excellent at communication and able to work independently. We will train people who excel in customer first attributes.**

**Based out of our Port Coquitlam office this customer facing position is an integral part of our daily operations.**

CustomAir values integrity and loyalty, and it shows; locally owned and operated, with a 30-year stellar community reputation and an entrepreneurial working environment. Flexible hours, multiple locations, and an awesome RRSP offering are just some of the perks of joining this employee-centric company. At CustomAir we keep our employees because we offer:

- Industry competitive wages and flexible working hours allow for a positive work/life balance.
- Bonus plans that only an owner/operator business can offer.
- Fun company-wide events and a positive work environment.
- Company provided professional development opportunities.
- CustomAir is quickly growing throughout the province which means opportunities for advancement and relocation.
- An outstanding benefits package that includes paid time off and vacation pay, medical, dental, disability and life insurance, and the best self-directed pension plan in the industry.
- CustomAir has multiple large governmental, industrial, and commercial clients that ensures a stable future.

Knowledge of basic HVAC repair estimates is an asset and/or experience in a technician dispatching environmental.

Must be able to work On-Call (1 out of every 10-12 weeks), as a member of the team.

Basic literacy and typing/data entry assessments will be administered during the interview process. Only applicants who complete the indeed pre-screening will be considered.

We provide training and technical support and are committed to providing the best work experience possible. Understanding the work / life balance is crucial in providing a healthy work environment which includes a dedication to safety. If you feel you are the right person to take advantage of this exciting opportunity, and you are ready to work together with other members of our superstar service team then this is the career move for you.

**Job Types**: Full-time, Permanent

Pay: $24.00-$27.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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