Customer Service

1 week ago

Port Coquitlam, Canada AES Packaging Solutions Full time

**About the Company**

We are an **OEM manufacturer** specializing in precision components and packaging machinery. Our production facilities are in **China**, and our customers are primarily based in **North America**. We are expanding our presence in Canada and seeking a **Customer Service & Order Fulfillment specialist**to support our growing international business.

This position “Customer Service Officer” will act as a **bridge between North American customers and the China factory**, ensuring smooth communication, accurate order fulfillment, and excellent customer satisfaction.

**Key Responsibilities**
- Serve as the primary contact for customers across the U.S., Canada and potential customers in other American countries regarding order status, issue resolution, and relationship management.
- Manage the end-to-end order fulfillment process — from receiving PO, order entry, confirmation on pricing, item details and production tracking to shipment and co-ordinate with factory for invoicing.
- Communicate effectively with distribution facilities in North America the factory team in China to align stock, production schedules and shipping plans.
- Clearly communicate timelines, processes and what the customer can expect next.
- Handle customer inquiries, issues, and complaints in a professional and timely manner.
- Maintain accurate records and reports in the company’s system or order management system.
- Support improvement of internal processes to enhance customer satisfaction and efficiency.

**Qualifications**
- Bachelor’s degree in **business administration, Supply Chain Management, or related field is preferred.**:

- **3-5 years** of relevant experience in **customer service, order fulfillment, or supply chain** (preferably in a manufacturing or OEM environment).
- **Fluent in English and Chinese (Mandarin), Cantonese will be a plus**.
- Excellent **communication, coordination, and proactive problem-solving skills**.
- Strong attention to detail and ability to multitask in a fast-paced, international environment.
- Experience with **ERP or CRM systems** and solid computer literacy (Excel, Word, etc.).

**Preferred Qualifications**:

- Experience working with **North American customers** in an OEM or export business.
- Familiarity with **international logistics**, **customs documentation**, and **trade compliance**.
- Strong sense of ownership and service mindset.

**What We Offer**:

- Competitive salary and performance bonus.
- Career growth and leadership development opportunities.
- Global working environment — daily collaboration with teams in China and customers in North America.
- Supportive team culture and flexible work arrangement.

**Job Types**: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

**Language**:

- Mandarin (required)

Work Location: In person

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