Restore Support Specialist and Volunteer Coordinator

**Who we are**

Habitat for Humanity Niagara provides hard-working families access to affordable homeownership. A Habitat home is a “hand-up,” not a handout—requiring no down payment, offering affordable mortgages, and tailoring payments to income levels. By making safe, decent, and affordable homeownership a reality, families are empowered to break the cycle of poverty and build happier, healthier and more productive lives for themselves and the communities in which they live. Habitat for Humanity Niagara, manages a portfolio of affordable homes, empowers volunteers and homeowners, and operates a social enterprise that includes three Habitat for Humanity Niagara ReStores.

**Position Overview**

This position is ideal for someone who thrives on people interaction, enjoys variety in their work, and takes pride in building community connections through meaningful engagement and operational excellence.

**Key Responsibilities**:
You will spend 50% of your time as a Volunteer Coordinator and 50% in ReStore support. This position reports to the Director of Operations.
- Volunteer Coordination_
- Recruit, onboard, and train volunteers for ReStores, build sites, events, and community initiatives.
- Develop, implement, and maintain volunteer policies and procedures.
- Identify and create new volunteer opportunities that are engaging, inclusive, and mission-aligned.
- Manage volunteer orientation, scheduling, and recognition programs.
- Support volunteer retention through consistent communication, feedback, and appreciation.
- Maintain accurate volunteer records, certifications, and data in the volunteer management system.
- Coordinate volunteer appreciation and stewardship events.
- Collaborate with local schools, colleges, and community programs to facilitate co-op placements, student volunteer hours, and group engagement opportunities.
- Ensure compliance with all Habitat for Humanity Canada policies, legislation, and internal procedures.
- ReStore Support_

In addition to volunteer coordination duties, this role provides operational and administrative support to ReStore Managers and staff across multiple locations.

Key areas of support include:

- Provide operational and administrative support to ReStore locations under the direction of the Operations Director, working collaboratively with Store Managers to advance ReStore performance and consistency.
- Assist with the implementation of new processes and the improvement of existing workflows to enhance efficiency, safety, and service quality across all ReStores.
- Support the development, revision, and documentation of policies, procedures, and Standard Operating Procedures (SOPs) that pertain to the ReStore Operations.
- Serve as a primary point of contact for Shopify Online implementation and ongoing support, ensuring alignment between online and in-store operations.
- Participate in cross-functional projects and initiatives that strengthen ReStore operations and support organizational priorities.
- Ensure all activities are conducted in accordance with Habitat for Humanity Niagara policies, procedures, and applicable legislation.

**Qualifications and Skills**
- Post-secondary education in Volunteer Management, Nonprofit Management, Communications, or a related field; equivalent experience will be considered.
- Minimum of 2 years of experience in volunteer coordination, community engagement, or retail operations.
- Excellent interpersonal and communication skills with the ability to engage diverse groups of people.
- Strong administrative and organizational skills, with experience managing data and digital systems.
- Proficiency with Microsoft Office, databases, and social media platforms; experience with Shopify or volunteer management software is an asset.
- Experience handling customer inquiries and complaints with professionalism and diplomacy.
- Valid driver’s license and reliable transportation to travel between ReStore locations as needed.
- Availability to work occasional evenings or weekends for events or volunteer activities
- Self-starter, high energy, and strong independent work ethic
- Ability to communicate in a professional manner with donors, volunteers, and staff members
- Ability to work with a diversified group of people
- Sound judgment, superior organization, and prioritization skills
- Ability to lift at least 40lbs
- Ability to bend, twist, push, and pull throughout the day, for extended periods of time

Please submit your resume and a cover letter outlining your relevant experience and interest in this role.

We thank all applicants for their interest in Habitat for Humanity Niagara. Only those selected for interviews will be contacted.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$52,500.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Application question(s):

- Post-secondary education in Volunteer Management, Nonprofit Management, Communications, or a re