Transportation & Volunteer Administrator

**Employer: Family and Children’s Services Niagara**

**Reporting to: Volunteer Services Team Lead**

**Location: Niagara Falls, ON**

**Hours: Up to 24 hours per week**

**Salary: $21.05 - 25.58**

**WHO WE ARE**:
Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong.
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Reporting to the Volunteer Services Team Lead, the Volunteer Administrator is responsible for providing administrative support to the volunteer department to ensure efficient and timely operations and enhance the work of the organization. The incumbent assists with the orientation of new volunteers to the Agency and acts as a liaison regarding volunteer drives and volunteer administrative tasks.

**KEY RESPONSIBILITIES**:
**Transportation Scheduling**:

- Coordinates requests for assignment and assigns volunteer drivers to drive children and their families to medical appointments, agency appointments, supervised and other visits, counselling and other activities, ensuring client needs and cost effectiveness in assignments.
- Manages revisions and cancellations to volunteer drive scheduling, ensuring requests and changes are conveyed to assigned drivers.
- Maintains a database of volunteer drivers, their availability, and any drive restrictions.
- Maintains inventory of agency property (car seats) in the possession of volunteers.
- Responds to, documents, and follows up on complaints and inquiries pertaining to volunteer performance and advises the Supervisor of any problems with drives, drivers, or the drive program.
- Provides training to volunteers on car seat usage and safety.
- Provides direction, general guidance, and support to volunteer drivers.
- Ensures volunteer drivers are made aware of agency policy regarding automobile safety and are kept apprised of legislative changes regarding car seat safety, etc.
- Maintains drive program statistics for monthly reports.

**Administrative Support**:

- Assists the volunteer department in preparation for reviews, audits, or other similar processes to ensure compliance.
- Arranges for internal, facsimile and/or courier distribution of information.
- Photocopies, collates, packages, expedites, and processes volunteer documents and files.
- Prepares, compiles, and maintains volunteer department forms, policy and procedure manuals, information packages, etc.
- Prepares and processes all volunteer department paperwork accurately and in a timely fashion.
- Helps to develop and assists with the implementation of the volunteer services plan, ensuring the effective and efficient delivery of services to children and families.
- Assists in the organization of Public Relations and media forums as required, including special Agency events in relation to volunteers ie., volunteer recognition event.

**Data Maintenance**:

- Creates and maintains electronic and manual filing and tracking systems; retrieves information; keeps confidential and other records; maintains filing systems/rooms.
- Enters information and maintains databases, processing reports as requested.
- Maintains current mailing lists.

**Relationship Management**:

- Demonstrates behaviours, actions and attitudes that are consistent with FACS vision, mission, values, and Code of Ethics.
- Develops and maintains collaborative relationships both internally and externally to build trust and confidence in the services provided.

**Team Building**:

- Actively participates and engages in team and staff meetings, training sessions and other meetings/sessions as required.
- Supports the team and works with team members to ensure department, children, family and volunteer needs are met.

**Other Related Activities**:

- Assists with other volunteer coordination functions as directed by the Child Welfare Supervisor.
- Provides basic technical support to the assigned volunteer department for basic usage of computers, software, and devices such as printers and completes user-level maintenance of office equipment.
- Knows and adheres to all applicable FACS policies, procedures, and relevant administrative practices.
- Strives to exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes.
- Participates in mandatory learning/education to maintain and update skills and knowledge as required.
- Assists in the training and orientation of peers.
- Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations.
- Performs other duties as required.

**QUALIFICATIONS**:

- Secondary School diploma.
- Experience working with volunteers an asset.
- Current Car Seat Technician (e.g., St. John’s Ambulance).
- Valid G Driver’s License and access to a reliable motor vehicle w