Volunteer Coordinator

We are searching for a passionate professional who leads with a people-first lens and inspires and

motivates others to do the same. Reporting to the Community Connections Program Lead, the Volunteer

Coordinator supports all aspects of the volunteer life cycle from recruitment and onboarding to retention

and recognition. They promote best practices in volunteer engagement to support and monitor desired

outcomes through coaching volunteers and staff. The Volunteer Coordinator is part of a team of

dedicated professionals who provide client-centred service in ways that are aligned with the NFAMC’s

core values. By joining our dynamic team, your work will be meaningful and will have an impact locally

and beyond.

**Position Summary**
- Under the direction of the Community Connections Program Lead, establish goals and timeframes for the implementation and ongoing operation of a comprehensive volunteer program.
- Engage community agencies and educational institutions to help increase their level of awareness of the volunteer opportunities available at the NFAMC.
- Engage NFAMC clients - at all of the organization’s locations, to increase client involvement in the organization, its programs and events, and to help promote volunteering.
- As part of a multi-disciplinary team, develop and implement assessment tools, processes and procedures, to ensure all individuals seeking service are assessed for program suitability and eligibility.
- Promote the agency’s mission and vision to the community, employers, business groups and other individuals and organizations in order to market the services and programs to those in positions to help the agency in achieving our Strategic Outcomes and to recruit potential clients.
- Communicate with all programs on a regular basis to identify volunteer opportunities; develop volunteer positions and job descriptions and ensure that volunteer levels are adequate for each program.
- With support of the team, recruit, interview, screen and select volunteers.
- Develop and deliver training for the Program Leads, so that each department is prepared to oversee and work with volunteers.
- Develop and implement regular volunteer recognition activities, work in partnership with community partners whenever possible.
- Conduct regular performance reviews and exit interviews of volunteers.
- Conduct Volunteer Criminal Record Checks and maintain their validity.

training, outcomes achievement and generate reports.

**Education/ Training / Professional Development**
- Post-secondary education degree or diploma, with a focus in Volunteer Management is preferred. Completion of one of the following human services disciplines may be an acceptable alternative: Social Work/Services, Social Justice and Equity, Psychology, Sociology or Human Resource Management
- Case Management, Gender Based Analysis (GBA+), Human Trafficking, Conflict Resolution, Prevention/Management of Aggressive Behaviour, Mental Health First Aid, Suicide Intervention, Motivational Counselling Techniques, Crisis Prevention & De-escalation, Non-Violent Crisis Intervention/Counselling, Anti-Racism & Anti-Oppression Capacity Building, Building Inclusive Communities, LGBTQ2S+, Positive Spaces, Cultural Competency/Humility, Immigrant and Refugee Mental Health, Trauma Informed Care Practice, and Emergency First Aid & CPR.

**Required Expertise**
- Minimum of two years of experience in a front-line client-first role in a charitable organization with experience specifically in volunteer management (recruiting, screening, training and evaluating).
- Ability to work effectively in a wide range of settings with individuals from diverse backgrounds.
- Bilingualism (French/English) or proficiency in a second language would be an asset.
- Substantiated experience with designing and facilitating training and developing training tools.
- Experience with special event planning - virtual and in-person - managing event logistics and resources.

**Essential Skills/ Knowledge**
- Sensitivity to issues of immigration and knowledge of adjustment and transitional issues specific to newcomers; patience, compassion and sensitivity.
- Ability to promote Centre-wide services and activities to all guests, to help increase awareness and overall interest in the various facets of the organization, beyond the scope of the initial inquiry (up-selling).
- Ability to build, develop and deliver a strong consistent level of customer service.
- Advanced oral and written communications skills and demonstrated ability in dealing effectively with diverse stakeholders and staff at all levels of the organization.
- Volunteer supervisory skills, including the ability to create schedules, one-to-one coaching, performance evaluations and regular supervision of volunteers.
- Exhibit a strong sense of discretion and judgement; ability to manage sensitive and confidential matters, agency files and documentation.
- Demonstrated experience in developing and maintaining commu