Documentation Manager
7 days ago
KGraph is a trusted immigration Consultancy with offices in Canada and India. We guide individuals and families through every step of their journey to study, work, or settle in Canada. With a strong client base worldwide, we are known for delivering expert support and dependable results.
**Responsibilities**:
- Assign and monitor workloads to ensure efficient case processing and client satisfaction.
- Train and mentor team members on best practices and policy updates.
- Handle escalated client concerns and provide expert guidance on complex cases.
- Collaborate with immigration consultants to align strategies and improve service quality.
- Track and report case metrics and team performance to senior management.
- Stay current with changes in Canadian immigration laws and procedures.
**Qualifications**:
- Minimum 2 years of experience in immigration services
- Deep understanding of Canadian immigration processes and documentation requirements.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and organizational abilities.
- Proficiency in Microsoft Office and case management systems.
- High ethical standards and commitment to client confidentiality.
**Job Types**: Full-time, Permanent
Pay: $22.00-$28.00 per hour
Ability to commute/relocate:
- Scarborough, ON M1R 2Y3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Case worker: 3 years (required)
Work Location: In person
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