Document Shredding and Customer Service

**We offer **a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You'll also get to enjoy the following perks:

- Competitive wages and benefits packages
- Flexible work schedules
- An excellent company culture with access to educational grants, team events, and celebrations
- Employee appreciation through rewards and recognition, team building events
- Opportunities for career advancement through training and development
- Our company supports both internal promotion and personal growth
- Challenging yet rewarding PERMANENT career opportunity
- **Are you looking for a full-time position that offers a diverse range of experiences? Do you have experience in the information management industry, including data entry, manual labor, inventory management, order fulfillment, customer service, and courier services? We provide premier services in confidential document destruction and storage services.**_
- **Job Overview**_

The STAR is a crucial member of our team and is responsible for the operation of shredding trucks and servicing the company’s customers daily. The employee must always perform his/her job duties safely and professionally while constantly focusing on customer satisfaction. The employee must also follow NAID procedures to supply confidential document destruction.
- **Driving and Operating Duties**_

Driving company vehicles to service locations while obeying all signs and signals and adhering to principles of defensive driving

Operating the truck in the safest and least obtrusive manner possible

Emptying consoles, as well as counting bins and tipping them into the truck-mounted shredder

Operating and troubleshooting the truck-mounted shredder

Bringing in and installing bins and consoles for our customers

Offloading truckloads of shredded paper at pre-approved waste collection sites while following rules and procedures

Performing all routing maintenance checks, and pre and post-trip inspections following the maintenance schedule

Keeping the service bay neat, clean, and organized

Labeling consoles and bins with the appropriate stickers and maintaining an inventory of read-to-go bins and consoles

Fueling the trucks

Filling out and submitting routine reports

Customer service duties

Addressing and responding to customer inquiries, questions, comments, and concerns

Communicating with the service manager and sales team to coordinate customer service efforts

Complying with NAID procedures for supplying customers with secure, confidential document shredding

Identifying and cold-calling potential new clients

Being courteous to other drivers on the road
- **Skills and Requirements**_

Class 5 Driver’s License with a good driving record is ESSENTIAL

Air brake endorsement is an Asset

Defensive Driving Course completion is an Asset

1-2 years of previous face-to-face customer service experience, preferably in an industrial industry

Ability to work in a fast-paced environment

Ability to work with little to no supervision

Computer literate

A clear criminal record is required.
- **Physical Demands/Working Conditions**_

Required to work both indoors and outdoors

Manual dexterity is required to use desktop computers and peripheral equipment

Above average physical activity, including lifting to 75 lb. regularly, bending, squatting, and lifting required

**Job Types**: Full-time, Permanent

**Salary**: $21.00 per hour

**Benefits**:

- Automobile allowance
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you regularly bend/lift up to 75 lb. ?

**Experience**:

- Customer service: 2 years (preferred)
- Document management systems: 2 years (preferred)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person