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Bilingual Customer Service Representative

2 weeks ago

Scarborough, Canada Cascades Full time

Your challenge- Are you a fluently bilingual customer service professional looking for a new opportunity?- Do you want to work with a team of passionate and team oriented colleagues- Have you ever thought of working for a company that cares about the environment and the employees at the same time?- If you answered YES, then we want to hear from you-
**Why work at Cascades**
- Great Benefits Package
- RRSP program
- Competitive Compensation packages
- wonderful company culture
- lots of career development opportunities
- PPE Allowance
- Profit Sharing

**Individual responsibilities**

**Accountable**
- Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
- Follow up on the order or need, from handling to delivery or conclusion

**Responsible**
- Document your customer or supplier files based on customer service processes and business rules
- Create and maintain professional relationships with your customers and business partners
- Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
- Establish the level of an order or break down orders or needs in accordance with business rules
- Validate the status of orders or material supplies and communicate it to customers or suppliers
- Place orders according to customer consignment and replenishment inventory levels
- Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status
- Ensure the accuracy of prices and order data, or customer or supplier material supply in the system
- Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way
- Update customer on inventory status, delivery dates and other specific material order or supply requirements.
- Manage backorder processing, in accordance with guidelines
- Create returns (follow up on the order or need, from handling to delivery or conclusion)

**Experiences and strengths**
- 2 to 5 years of relevant experience in a manufacturing sector
- Proficiency with various computer tools including Microsoft Office and SAP
- Proficiency in French and English that allows you to express yourself clearly and concisely
- Ability to act and react quickly while working on a number of files at the same time
- Collaborative spirit needed to work closely with all team members
- Customer-centric approach and excellent communication and listening skills
- Ability to work independently
- Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs
- Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition
- Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment
- Post secondary education in administration and/or operations management or equivalent experience an asset

**Core competencies defined for this job**
- Client-focus- Flexibility and ability to adapt- Rigour- Active listening- Autonomy- Action-based focus**Job Segment**:Customer Service Representative, ERP, SAP, Bilingual, Customer Service, Technology