Customer Service Representative

6 days ago

Scarborough, Canada Enterprise Mobility Full time

**Overview**:
**Customer Service Representative-Bilingual (French/English)**

Enterprise Mobility's Canadian Shared Services has an opening at our administrative office in Scarborough ON (709 Milner Ave) for a Bilingual Citations Resolution Team Representative.

**This is a f**ull-time position M-F, 8 am - 5pm. This role will in be in office, with future opportunities to work from home/hybrid schedule.**

**Responsibilities**:

- Updating Citations and resolving discrepancies from customers
- Working with Canadian groups to resolve any issues with the citations
- Contact various agencies on behalf of customers to inquire about status of citations and help resolve customer concerns
- Data Entry of Citations received from various agencies for processing
- Handle calls from various agencies relating to matters with our cars and violations against them
- Report generation related to department requirements
- Various general office duties

Must also have strong time-management/organizational skills, strong attention to detail, strong written and verbal communication skills, experience dealing and managing large volumes of work, positive attitude, and deadline oriented.

**Qualifications**:

- Must be Bilingual (French/English) both written and oral.
- Must have 6 months or more of Customer Service/Call Centre experience
- Must have proficiency with Microsoft Office
- Must be at least 18 years old
- Must have a high school diploma or GED
- Must be authorized to work in Canada and not require sponsorship, now or in the future
- Must be available to work in office at 709 Milner Avenue in Scarborough.

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