Customer Service Representative

5 days ago

Scarborough, Canada SUNPAN Full time

The Customer Service Representative is responsible for servicing and invoicing a customer base consisting of owners, designers, and wholesalers. This is a hands-on position that is responsible for sales within a territory.

**PRINCIPAL FUNCTIONS & OBJECTIVES**
- Maintaining accounts in assigned territories
- Managing order entry for sales in an established territory by adhering to customer deadlines, warehouse timelines and internal policies
- Resolving customer complaints and conflicts with patience and courtesy
- Researching and reviewing accounts for accuracy
- Coordinating and interacting with other department personnel as required
- Responsible for payment collection through Credit Cards, wires, and cheques
- Processing orders and confirming inventory
- Responsible for arranging shipments of orders
- Creating Delivery Notes and passing them on to the warehouse for shipping
- Sending tracking details to customers for all orders, replacements, and parts
- Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors and other key stakeholders
- Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management

**KEY SKILLS AND EXPERIENCE**
- Proficient in MS Office Applications
- Excellent verbal, written and communication skills
- Strong interpersonal skills
- Highly organized with a proven ability to multi-task
- Productive and efficient in planning and executing work
- Service driven with exceptional attention to detail
- Ability to work well in a fast-paced environment
- Experience with SAP is considered an asset
- Energetic, upbeat and a tenacious team player
- Bilingual in English and French is considered an asset

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)

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