Clinic Team Lead

**Location**:
770 Lawrence Ave West, Toronto, Ontario, M6A 3C6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**SUMMARY**:
The Medical Clinic Team Lead manages the day-to-day operations of the clinic, supports all healthcare providers through the provision of all duties related to the functional running of the medical clinic, manages the administrative staff and ensures excellent customer service is provided to all patients.

**What you’ll do**:

- Supervising staff, ensuring adequate coverage during all open hours of the clinic.
- Training staff including reception, assisting physicians in clinic
- Ensure all OHIP and non-OHIP billings are done in a timely fashion
- Reconciling RA from OHIP, ensuring all corrections are done and revenue is received
- Ensure new physicians are signed up to OHIP Billing Group while holding bills until this is achieved
- Scheduling all physicians and other healthcare providers in clinic, ensuring hours are open as documented, coverage of clinic times is achieved and physicians and other healthcare providers meet their commitments
- Report on staff sick time, vacation time, time off
- Dealing with transfer of medical records, liaising with lawyers
- Back-up for all staff if needed
- Reconciliation of Point-of-Sale and Petty Cash including preparation for bank deposits
- Thorough understanding of EMR, ensuring quality data input and checks of data quality is done routinely.
- Produce reports on patient numbers, physician billings, hours worked; initially manually and eventually through EMR
- Encourages atmosphere of knowledgeable, friendly and helpful concern for patients; interacts appropriately with co-workers and other employees to establish good working relations.
- Inventory management and ordering supplies as needed.
- Liaise with pharmaceutical sales reps and book time with physicians as requested
- Arrange maintenance persons for electrical, phones, Internet, plumbing etc.
- Other duties as assigned

**What you’ll need**:

- Previous experience working in a medical clinic, ideally a family practice clinic (minimum 2 years)
- Previous experience with OHIP billing (ideally Accuro) and familiar with RA reconciliation.
- Outstanding customer service skills & ability to consistently produce positive interactions with patients, responding to questions and concerns from patients in a professional manner.
- Proficient in MS office with the ability to become proficient working with an Electronic Medical Record (preferably Accuro)
- Excellent phone and in-person demeanor and friendly, emphatic personality
- Excellent verbal and written communication skills
- Good multi-tasker
- Highly organized, detailed-oriented with strong people skills
- Ability to supervise staff without bias

**Work Hours**:

- Flex schedule - day, weekends and evenings

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy _.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.