Manager, Support Shops

**Marketing Statement**:
Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers

**Responsibilities**:
PRIMARY PURPOSE

Manages maintenance programs and activities of designated BCRTC assets to support the highest level of safety, efficiency and reliability for the rail system.

KEY ACCOUNTABILITIES

Provides area-specific input to overall maintenance strategic planning. Develops operating plans and tactics to support achievement of department strategies. Reviews and signs off on the annual maintenance plan (AMP) based on regulatory, manufacturing and BCRTC standards. Develops departmental operating budgets and delivers approved budgets to ensure theAMP is cost effective, consistent and well communicated to related stakeholders. Participates in the 5-year AMP planning forecast.

As asset stewards, maintains and executes the approved AMP of all assets in accordance to BCRTC engineering approved standards, specifications and procedures as prescribed by the asset owner. Manages asset maintenance activities in support of the operational requirements and demands as per the operational service plan.

Provides operational leadership to the designated maintenance department. Prioritizes and manages various maintenance activities according to staffing level, resources, inventory and budgets, covering preventive maintenance, corrective repairs, service effecting failures, safety hazard failures and supports capital projects. Forecasts, schedules and executes the Preventative Maintenance planned inspections as per engineering prescriptions. Develops and monitors quality workmanship and product sample audits to ensure a high-level work standard is maintained and achieves a state of good repair of the asset.

Accountable for the safety of the assets. Manages compliance with regulatory requirements including BCRTC SMS and ensures all work task activities are accompanied with job hazard analysis.

Oversees departmental performance. Establishes performance matrix and key performance indicators of the maintenance department to measure business performance and identify gaps. Manages and improves the departmental performance through reporting supervisors. Monitors and reviews department performance to planned targets and objectives. Reports department performance to senior management and executive team.

Oversees department-specific Quality Assurance and Quality Control processes, including the identification of failed or non-conforming assets. Ensures quality control reviews are conducted and corrective actions resulting from compliance issues and technical investigations are implemented.

Develops and implements practices, methods and techniques. Establishes departmental policies, procedures and SOPs. Fosters continuous improvement, growth and innovation by identifying, developing and implementing changes that uphold safety and asset reliability.

Manages associated contracted services provided by external sources as required. Develops and maintains a close working relationship with external stakeholders including regulatory bodies and service providers.

Manages staff including their selection, motivation, performance management, training and development. Participates in the collective bargaining and grievance processes when applicable.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The competencies of this position would be acquired through completion of Diploma or Degree in Engineering, plus eight years of maintenance management experience in a large, unionized organization. Experience in transportation, large infrastructure or rail industry is preferred.

OTHER REQUIREMENTS:
Advanced knowledge of the concepts, principles, practices and techniques pertaining to maintenance within the transit industry.

Advanced planning and organizational skills to develop strategies and plans, with particula