Manager, HR Systems Support

**Marketing Statement**:
Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers

**Responsibilities**:
PRIMARY PURPOSE

The Manager, HR Systems Support is responsible for optimizing the HR system(s) to bring value to the business through business process design, documentation, workflow, end-user experience, troubleshooting, security administration, and reporting and analytics by adopting industry best practices, and ensuring system(s) and data are maintained as per organizational standards. The Manager spearheads the establishment of the strategic action plans for the future progression and deployment of the HRIS system strategy, leads the development and implementation of core HRIS business processes and service excellence solutions that align with client needs and technical priorities and oversees the change management cycle for maintenance and minor updates including communications and training related to system implementations to drive behavior changes and adoption.

KEY ACCOUNTABILITIES

As an HRIS Subject Matter Expert who understands the BCRTC business requirements and processes, Leads the development and implementation of core HRIS business processes and service excellence solutions that align with client needs and technical priorities and optimize the applicable systems. Contributes to the planning, development, implementation, and evaluation of strategic HRIS roadmap.

Responsible to manage the change management process for HRIS system maintenance and minor updates including strategic timely and effective communications and user-friendly documentation/training to drive behavior changes and adoption.

Oversees the development and continuous improvement of HRIS reporting.

Builds and maintains effective partnerships with key stakeholders, vendors, and other Product Owners to support required enterprise system integrations and optimize the system(s) to meet business requirements.

Manages vendor relationships and performance, works with vendors on developing creative solutions for current and future business requirements, solving technical issues, and enhancing service delivery. Ensures team members effectively communicate and collaborate with external resources.

Develops and implements necessary controls to identify and mitigate risks, identify opportunities, and recommend changes as required to ensure system integrity and compliance with applicable laws.

Collaborates/participates in BCRTC HRIS projects and coordinates with BCRTC, Business Technology, TransLink HR, Payroll, and other stakeholders as necessary.

Supervises and provides leadership to reporting staff, ensures adherence to established service levels, Participates in the selection, training, coaching, development, performance management, and all other people management practices.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirements for this job are acquired through a Bachelor’s degree in Business Administration or Computer Science and Engineering.

7 years of related systems experience in supporting and maintaining large corporate HR Systems (i.e., Ceridian Dayforce, PeopleSoft, UKG Workforce Central, etc.) in a complex unionized environment. Solid experience with Ceridian DayForce is an asset.

OTHER REQUIREMENTS:
Advanced knowledge of HR Systems (including payroll, timekeeping & scheduling), including query and reporting tools.

Strong knowledge of applicable labour laws and regulations, data protection, and privacy legislation.

Solid interpersonal and communications skills to provide advice on HR systems capabilities and to train users at all levels of the organization.

Solid planning and organizational skills to address systems information needs of multiple HR functional areas.

Solid analytical skills to address systems-based requirements and perform analysis on a range of complex HR-rel