Manager, Application Support

**Marketing Statement**:
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion

**Responsibilities**:
PRIMARY PURPOSE

KEY ACCOUNTABILITIES

Fosters collaboration and develops highly responsive working relationship with cross functional IT teams. Manages the development of processes and tools in conjunction with infrastructure and operations to automate the handoff of code releases from development to operations.

Develops and implements necessary controls to identify and mitigate risks where appropriate, alerting the Senior Manager and Director on high risk issues as they emerge, and recommending corrective action.

Manages vendor performance and works with vendors on developing creative solutions, solving technical issues and enhancing service delivery. Ensures team members effectively communicates and collaborates with external resources.

Manages a team of highly skilled IT professionals including selection, training, coaching, development, performance management and all other people management practices.

**Qualifications**:
EDUCATION AND EXPERIENCE

OTHER REQUIREMENTS

Expert knowledge of the principles, concepts, practices and technologies of Agile/DevOps. Certified Scrum Master, Agile Certified Practitioner or similar certification would be an asset.

Superior business acumen and technical knowledge of software development lifecycle, cloud architecture and distributed systems. Experience defining system architectures and exploring technical feasibility tradeoffs.

Advanced interpersonal skills, including relationship building, advising, consulting, influencing, conflict resolution and presentation/facilitation skills.

Advanced communication skills to communicate technical concepts to nontechnical people to enhance understanding and drive decisions that lead to positive outcomes.

Advanced problem solving and decision-making skills to identify and address roadblocks and critical issues that would impact business process transformation and project deliverables.

Advanced ability to lead and advise a large team of diverse technical and business project resources

**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

**Work Schedule**:
37.5 hours per week.

**Work Designation**:
Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

**Rate of Pay**:
Salary $107,200 - $160,800 per annum (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

**How to Apply**:
Posting Date: October 08, 2024
Closing Date: Open until filled

Please note that only those short listed will be contacted.

**Equal Employment Opportunity**:
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.