Maintenance Manager

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE

Accountable for work performed at the garage by providing leadership, creating training and mentoring opportunities to supervisors, trades and service employees engaged in the maintenance, repair and servicing of revenue and non-revenue vehicles, associated equipment, and infrastructure by ensuring adequate staffing levels are available to meet maintenance demands. Ensures the staff are adequately trained for the bus types supported by the garage. Directs the planning, scheduling, and performance of preventive maintenance, engine overhauls and repairs to ensure maximum availability of vehicles in a safe, road worthy condition and to meet fleet service requirements. Responsible for the development, recommendation, and management of the implementation of preventive maintenance programs which comply with departmental practices, standards, and business objectives. Leads the group in the analysis, investigation, and implementation of solutions to technical maintenance and repair. Provides leadership in developing the Fleet Maintenance budget and monitors approved expenditures. Monitors and takes corrective actions to ensure departmental KPIs are met on a consistent basis. Accountable for the compliance of all regulatory programs and requirements.

KEY ACCOUNTABILITIES

Provides direction and leadership to the assigned Garage Maintenance functions, with responsibility for the hiring and termination decisions, training, motivation, and performance management of employees.

Manages, through Assistant Maintenance Managers, Supervisors and Charge hands, the activities of shops and service crews engaged in the repair, maintenance and servicing of fleet buses and non-revenue vehicles. This includes vehicle inspections, brake relines, scheduled repairs, bad order repairs, in-frame diesel engine repairs, routine maintenance, transmission and differential repairs and replacements and component part repairs and replacements, vehicle body damage repairs, tire repairs and replacements, and the associated vehicle servicing (refueling, washing, sweeping, etc.). Maximizes Warranty recoveries.

Ensures that safe work practices are maintained, and that staff are aware of Work-Safe BC, WHMIS and other safety regulations.

Prepares budgets, work plan, staffing and equipment submissions for review and approval by the Director of Fleet Maintenance. Provides monthly workload and budget variance reports, quarterly forecasting and resolves external invoicing discrepancies. Develops business cases for capital projects related to Garage functions and equipment. Recommends upgrading and purchases of new assets related to Garage functions. Assists in the development and delivery of operational metrics and key performance indicators required to measure business performance and recommends go-forward strategy to address performance gaps.

Ensures that a sufficient number of safe, roadworthy vehicles to meet the daily system service requirements; develops and adjusts daily maintenance and repair schedules to ensure system service requirements are maintained; dispatches roadside repair crews to bus breakdowns.

Creates and implements continuous improvement plans including the investigating and resolving of repetitive maintenance and repair problems by analysing vehicle history, troubleshooting possible causes, discussing findings with manufacturers and Fleet Technical Support, and implementing solutions. Resolves various problems experienced with the commissioning and operation of new vehicles.

Performs analysis of Fleet through EAM and Data warehouse reports. Provides recommendations regarding the frequency and scope of repairs to maximize the efficiency of maintenance and the reliability of the fleet. Monitors fleet campaign progress and ensures resources are available and allocated to complete this work.

Manages reporting staff, including hiring and termination decisions, development, coaching, managing performance, assigning/reviewing work, and all other people management practices. Manage