Collision Shop Manager

**Dueck Auto Group is looking for a Body Shop Manager**

If you are a people person and are looking to evolve in a fast-paced work environment within the automotive industry, then this could be your ticket to a great career.

**Position Summary**

The Body Shop Manager is a professional and experienced individual with management and estimating experience who is responsible for the coordination and supervision of the Body Shop Department. The primary responsibilities include providing support to the Body Shop Team, completing detailed collision estimates, and inspecting vehicles for quality assurance. The Body Shop Manager ensures repair procedure compliance, operational efficiency and customer satisfaction in the Body Shop Department.

**Key Responsibilities**
- Ability to write complete and detailed estimates related to collision damage
- Maintain operational efficiency by ensuring smooth processes
- Maintain KPI on Collision Repair Scorecard
- Inspect work completed by Body Shop Technicians to ensure a high level of quality is maintained
- Interview, hire, train, develop, and motivate the Body Shop Department team
- Manage and develop team through regular feedback and assist with annual performance reviews
- Ensure a high level of customer satisfaction to maintain and improve Customer Service Index (CSI) ratings
- Handle elevated customer issues or complaints until resolution
- Identify and implement strategic opportunities for improvement in department processes and spending
- Establish and maintain a safe, positive work environment

**Cultural Skills & Requirements**
- Employee management and leadership skills
- Excellent communication, interpersonal, and organizational skills
- Exceptional customer service skills
- Advanced decision-making and problem-solving abilities
- Ability to prioritize and maintain professionalism during high-volume periods
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment

**Technical Skills & Requirements**
- 3 years of experience in estimating the collision repair industry
- Previous experience in a management role is required
- Mathematically adept to provide accurate estimates
- Valid BC driver’s license required
- ICBC Insurance experience is an asset
- Post-secondary training is an asset
- Commitment to continuous learning to update industry knowledge

**Logistical Requirements**

The Marine Drive Body Shop Department is open to customers five days a week—Monday to Friday from 8am to 5:30pm. This is a full-time position that may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business.

**About Us**

Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck ISUZU, and Dueck Richmond. Our modern, state-of-the-art facilities are ICBC accredited body shops.

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.

Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future.

**Careers with Dueck Offer**:

- Inclusive and supportive company culture and safe work environment
- Highly competitive compensation plans based on experience and performance
- Extended Health and Dental Plan benefits
- Professional development with advancement opportunities within the dealer group
- Opportunities to give back to the community by participating in charitable events

**We welcome you to join our dynamic and innovative team**

**Salary**: From $80,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- estimating collision repairs: 2 years (required)

Work Location: One location