Local Operations Manager

**About the Company**
We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

**About This Job**

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

**Compensation**
- More benefits and company perks information below.

**Essential Job Functions**
- Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Provide cross-coverage for your team and management when necessary.
- Conduct regular inspections prior to guest and owner arrivals.
- Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
- Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
- Partner and assist your Onboarding team when new units join the portfolio.
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
- _Other duties as assigned because every day is different in hospitality_

**Skills + Qualifications**
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred..
- Prior experience in supervisory or management level positions in a similar industry is highly preferred.
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

**Workplace Environment + Physical Requirements**
- _Must be legally eligible to work in Canada._
- Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
- We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
- Hybrid work environment with in-person local office worktime required.
- Reliable transportation required.
- Regular travel within the locally assigned market and / or region.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

**Benefits + Perks**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Some positions may require that you drive a personal veh