Operations Manager

**Operations Manager**

**Full-Time | Year-Round | Whistler, BC**

**About Whistler Platinum**

Founded in 2000, **Whistler Platinum** is Whistler’s premier property management and luxury accommodation company. We specialize in providing homeowners with unparalleled care and oversight, and guests with memorable vacation experiences through curated stays and personalized concierge services. Our mission is simple**:make homeownership easy and guest vacations unforgettable.**

**Join Our Team**

We’re seeking a proactive and detail-oriented **Operations Manager** to join our leadership team. In this key role, you’ll work closely with the Director of Operations to oversee the daily performance of our Housekeeping and Property Services (Inspections) teams, with a primary focus on quality control and delivering exceptional guest and homeowner experiences.

As a central figure in our operations, you will uphold luxury service standards, lead ongoing training initiatives, and support interdepartmental collaboration—especially during peak periods. You will also serve as the **Manager on Duty (MOD)** during scheduled shifts, providing hands-on leadership and support across departments including Guest Services and Maintenance.

**What You’ll Be Doing**
- Lead quality assurance efforts across all Whistler Platinum properties to ensure consistency in cleanliness, presentation, and functionality
- Manage daily operations of the Housekeeping and Property Services teams, ensuring alignment with brand standards and service expectations
- Serve as Manager on Duty (MOD) during scheduled shifts, supporting all operational departments
- Conduct detailed property inspections and follow-up checks to ensure service excellence
- Identify operational challenges and implement quality testing and targeted team training to address root causes
- Monitor completion of work orders, inspections, and turnovers to ensure timely and efficient execution
- Collaborate with Guest Services and Revenue teams to support guest arrivals, special requests, and seasonal needs
- Assist with special projects and seasonal initiatives aimed at improving operational efficiency and service delivery
- Track and analyze operational KPIs; recommend and implement data-driven improvements
- Provide coaching and mentorship to team members while promoting a positive, accountable work environment
- Participate in recruitment, onboarding, and training of new team members
- Communicate professionally with guests and homeowners to resolve service-related matters
- Flexibly support other departments when needed in a dynamic, team-oriented environment

**Schedule**
- Regular workweek: Thursday to Monday
- Later shifts on Thursdays and Fridays to align with peak guest check-in times
- Act as Manager on Duty (MOD) on a rotational basis
- Saturday, Sunday and holiday availability required for MOD coverage
- Proven leadership experience in hospitality, property management, or operations
- Ability to coach and motivate frontline teams while driving high standards
- Strong attention to detail and a commitment to operational excellence
- Excellent organizational and problem-solving skills
- Calm, confident decision-maker under pressure
- Strong verbal and written communication skills
- Proficient with scheduling tools, property management systems, and Microsoft Office
- Familiarity with Whistler and the local area is an asset
- Flexible, team-oriented, and hands-on in approach

**Why Join Whistler Platinum?**
- Competitive compensation package with extended health and dental benefits
- Annual lifestyle spending account (e.g.:, ski/snowboard passes or other recreation)
- A fun, inclusive, and supportive team culture
- Career development and training opportunities
- Discounts on local activities, tours, and experiences

**Visa Requirements**
- You must be **legally eligible to work in Canada**:

- We are unable to sponsor work permits at this time

A **long-term commitment** is preferred for this year-round role

**Job Types**: Full-time, Permanent

Pay: $73,000.00-$75,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Weekends as needed

**Experience**:

- Hospitality Management: 2 years (required)

Work Location: In person

Expected start date: 2025-08-01