Assistant General Manager: Day Operations

1 day ago

Whistler, Canada Gibbons Whistler Full time

**About Gibbons**:
**Core Purpose**

Making People Happy

**Vision**

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Values**

Encourage Trust

Have Fun

Show Kindness

Lead With Purpose

Commit to Excellence

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
The Assistant General Manager (AGM) will assist the General Manager in overseeing operations at The Adventure Group. This role will oversee operations for all day activities, including Ziplines, AOC/Snowshoe, Mechanized (Snowmobiles). The primary focus for this role will be on ensuring an excellent team and guest experience at TAG.

**Responsibilities**:

- Implement operational strategy to drive success across the six Gibbons North Stars: Team Happiness, Guest Happiness, Community Happiness, Revenue Happiness, Profit Happiness, and Balance Sheet Happiness.
- Focus on delivering exceptional team and guest experiences through effective leadership and operational management.
- Lead through the Gibbons values and behaviors, promoting alignment amongst all team members.
- Perform administrative duties as required to support operational activities.
- Collaborate with functional departments in head office to ensure alignment of operational initiatives with company objectives.
- Assist with scheduling, recruitment, training, and disciplining of team members to maintain high standards of performance and professionalism.
- Oversee Guest Services team and focus on ensuring optimal base atmosphere and guest experience is delivered at all times.
- Monitor and analyze operational performance metrics to identify areas for improvement and implement strategies for enhancement.
- Coordinate with all departments within The Adventure Group to ensure seamless execution of activities and events.
- Handle escalated customer issues and ensure timely resolution to maintain high levels of guest satisfaction.
- Foster a positive and collaborative work environment to promote teamwork and employee engagement.
- Assist the General Manager as required, overseeing daily operations and implementing strategic initiatives to drive business growth.

**Requirements**:

- A history and passion for hospitality.
- Ability to collaborate effectively with cross-functional teams.
- Strong people management skills.
- Excellent communication, organization and attention to detail.
- Knowledge and experience in the adventure tourism industry a plus.
- Ability to work collaboratively in a fast-paced environment.

**Salary and Team Perks**:

- $55,000 - $75,000 annual salary based on experience and qualifications.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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