Operations Manager

The Operations Manager leads Summit Cleaning's daily operations, supervises team performance, ensures consistent service quality, and manages communication with staff, supervisors, and property partners. This role consolidates manual administrative processes into efficient workflows, allowing long-time supervisors to focus primarily on quality control. This position requires hands-on leadership, strong organizational systems, and the ability to communicate expectations clearly, fairly, and consistently.

About Summit Cleaning

We're a Whistler-based cleaning company driven by a pursuit of business excellence. We will strive for excellence in how our brand is presented, how our staff show up, and our reputation in Whistler. We serve a variety of short-term rental hosts and property managers. Our growth will be underscored by a relentless focus on delivering quality cleaning, building trust with customers as the brand increases its value proposition, and our back-end systems for operating and measuring business performance. Under new ownership, the vision is to build a stable, well-organized, and scalable business where staff are supported, and customers feel confident relying on us clean after clean- year after year.

Our Values

Our values guide every decision — from how we handle customer issues to how we lead staff.

• Do the Right Thing - Mistakes happen. What matters is how we fix them. We respond quickly, own the issue, resolve it, and leave people better than we found them.
• Trust is Earned- Customers trust us with their homes. Trust is built through delivering on our word, level of care, clear communication, and clear outcomes.
• People First - Summit succeeds when staff succeed. We prioritize fair wages, flexible schedules, positive culture, and leading by example.
• Consistency Creates Reputation - Our team's reputation is built on reliable communication, clear SOPs, high-quality work, and following through.
• Growth Through Quality- We don't chase growth — we earn it through excellent service, strong referrals, and long-term relationships.

Our Track Record at Sierra

• Grew from $190K → $2M (2021–2025)
• Team expanded from 1 → 15+ staff
• Added new divisions, including snow clearing
• Served major clients: Fairmont, Vail, Crystal Lodge, Nita Lake Lodge, WRM, Whistler Platinum
• Paid staff above-average wages while delivering 4-day work weeks + flexible time off
• More 5-star Google reviews than any service-based business in the sea to sky region

Why Your Role Matters

Strong operations leadership enabled our former company (Sierra Property Services) to scale successfully — growing the team, adding new service divisions, partnering with major clients, and earning an exceptional reputation across Whistler's hospitality and real estate communities.

Key Responsibilities

• Oversee all daily cleaning operations
• Ensure accurate, timely scheduling for 10+ staff.
• Coordinate daily dispatch, mid-day updates, and end-of-day reporting.
• Align all operations with check-in/check-out windows and client deadlines.
• Lead staff and supervisors with clarity and fairness.
• Conduct monthly, quarterly and annual performance check-ins.
• Forecast staffing needs and support hiring decisions.
• Own Summit's QC program and oversee weekly spot checks.
• Respond to issues quickly and professionally and resolve concerns with empathy, accountability, and clear communication.
• Track recurring issues and implement improvements.
• Ensure SOPs are applied consistently.
• Lead onboarding for new cleaners.
• Maintain communication with property managers and key partners.
• Manage job notes, digital records, and daily documentation.
• Monitor labour efficiency and overtime.
• Track supply usage and order needs.
• Produce weekly and monthly KPI reports.
• Oversee incident reporting and risk mitigation.

How we'll Measure Success:

• Schedule fill rate (98%+ target)
• On-time job completion
• Labour efficiency (budgeted vs. actual hours)
• Customer issue resolution times
• Staff retention and attendance

Who we're looking for

• Experience in scheduling, training, and performance management.
• Comfortable using KPIs and performance metrics.
• Hospitality or customer experience background.
• Calm, positive, solutions‑oriented under pressure.
• Strong written and verbal communication.
• Hands-on, detail-oriented, proactive.
• Values-aligned and eager to improve systems.

Growth: Potential advancement into senior operational leadership as Summit scales.

Job Type: Full-time

Location:

• Whistler, BC (required)