Service Writer

6 days ago

Edmonton, Canada Mach 6 Mechanical Ltd. Full time

**What we offer**:

- We are a family run company that cares for its employees
- Employer paid health benefits (dental, vision, insurance accident and serious illness)
- Competitive pay
- Bonuses
- RRSP matching program
- Clean and healthy work environment
- Annual tool and boot allowance
- Potential for advancement
- Positive work environment
- Long term employment

**What is the Job?**

Our service writer is the first point of contact for customers of Mach 6. Primary responsibilites include scheduling repairs, providing accurate and timely communication throughout the repair process. Finalizing and billing the service orders at completion.

The service writer works closely with the shop lead and parts, they will manage the service process and keep open lines of communication to ensure customer satisfaction.

Duties and Responsibilities:

- Provide prompt, courteous and accurate service to customers
- Book service appointments
- Open and close work orders within the required time frame
- Handle incoming phone calls in a professional manner
- Deal with customer issues, requests, questions and complaints in a timely manner
- Work closely with the Service/Parts Manager and Shop Leads for smooth operations of the shop as per Company processes and guidelines
- Accurately record customers’ truck problems and repair requests
- Keep customers updated regularly regarding ongoing repairs
- Gain knowledge of warranty policies & practices
- Participate in any technical or development training that is made available
- Perform other duties as required by the Service Manager
- Perform the role in a professional manner that aligns with the Company’s’ values and ideals

**Who we are**:
Mach 6 is a heavy truck and equipment repair outfit formed in November of 2017. Our awesome team service the Truck & Transport, Railway, Construction and Oil Industries. We are growing at a fast pace looking for the right people to bring on and add to our team.

**What you need**:

- Previous Heavy Duty or Auto Service Writer experience is required
- Excellent customer service skills
- Strong written and verbal communication skills
- Excellent computer skills
- Organized and a motivated team player
- Able to multi-task and prioritize your work

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: One location

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