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Social Media Specialist, Community

2 weeks ago

Montréal, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is looking for a bilingual (English/French) **Social Media Specialist, Community** to join our Global Marketing team. You will be a voice for our customers on our global social platforms, managing our daily engagement across platforms, and nurturing customer relationships.

You have a strong passion for social media, community building, writing and international marketing coupled with a love of process and a can-do attitude. We value fun and hard work, therefore we are looking for someone with an outgoing, positive personality, strong people skills, and a strong desire to learn. With talented marketing teams throughout Europe, North America and Australia, you'll have lots of opportunities to collaborate internationally—we can't wait to meet you

**What you'll be responsible for**:

- Managing our global and international community on social media in partnership with Customer Support & Success.
- Connecting with our customers to build strong relationships and locate marketing opportunities.
- Owning the customer feature experience of our social media and connect the brand marketing team with potential customer feature opportunities
- Identifying international influencers in our community and collaborating on building our influencer program from the ground up.
- Engaging with users on our platforms to ensure we have a strong social media presence
- Staying up to date with current social media trends and identifying opportunities and pain points from which we can grow our brand presence online.
- Doing market research and other tasks as needed.

**What you'll bring to the team**:

- Excellent English and French writing and speaking skills
- Experience running and overseeing social media community management across at least 3 different platforms for 1 year minimum
- Experience in project management
- Studies in Marketing, Communications, Public Relations, Journalism, Translation or other related field
- An understanding of digital marketing principles (content marketing, content performance, SEO, Google Analytics)
- Collaborative team player

**Even better if you have, but not necessary**:

- Retail, restaurant or ecommerce experience;
- Experience with customer support
- Passion for technology

**What's in It for You?**

In addition to the perks you see on the Careers page, you'll get access to:

- Health, dental, vision and life insurance (premium covered by Lightspeed);
- Flexible Paid Time Off (FPTO);
- Employer RRSP;
- Stock options;
- Health & Wellness benefit of up to $500 in expenses per calendar year covered by Lightspeed;
- 1 volunteering day/year;
- Access to our Employee Apple Purchase Program;
- Parental leave program;
- Remote and hybrid working models

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.