Visitor Services Attendant Ii, Visitor Services Lead Hand

Parks Canada - Visitor Experience
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04 (A1)
Various lengths - this competition will be used to staff multiple opportunities in English & bilingual positions to start spring/summer 2026.
$27.47 to $29.85 per hour (and additional 4% supervisory differential for lead hand positions (currently under review).)

**Closing date: 31 May 2026 - 23:59, Pacific Time**

**Who can apply**: Persons residing within a 100 km radius of the Town of Banff, Alberta.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Important Information:
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.

**Duties**:
This competition will be used to fill positions at the following locations:
Campgrounds: Visitor service, revenue collection and daily cleaning/maintenance at campgrounds & day use areas to enhance the visitor’s experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles.

Visitor Services Lead Hand: Takes the lead as a member of a work crew; communicates what has to be accomplished; identifies tools and material to be used; sets the work pace; and explains work to new crew members.

In all positions, facility cleaning and maintenance is required.

**Work environment**:
Do you want to contribute to the protection and enjoyment of Banff National Park? Do you want to be part of a dynamic team and workplace? Do you want to work outdoors and share your passion for Banff with visitors? If so, working at Parks Canada's Banff Campgrounds & Day Use Areas is the job for you

**Intent of the process**:
**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

Contact information for 3 references.

EDUCATION:
Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE IN:
Applicable to all groups and levels:

- Anticipating and meeting public needs and resolving complaints
- Working in a team environment
- Cleaning and maintenance practices

Applicable to GS-MPS-04/A1 group and level:

- Demonstrating leadership in a professional setting

____________________________
PERSONAL SUITABILITY:

- Exercises sound judgment
- Communicates effectively
- Demonstrates integrity
- Shares our vision
- Strives for excellence

**The following will be applied / assessed at a later date (essential for the job)**:
Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)

Information on language requirements

ABILITIES:

- Teamwork: works with others towards a common goal; able to trade off self-interest for team benefits; functions within and works towards goal of the group
- Client Focus: providing service excellence to internal and/or external clients
- Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
- Initiative: dealing with situations and issues proactively and persistently, seizing opportunities that arise while performing repetitive tasks

Applicable to GS-MPS-04/A1 group and level:

- Computer skills: performing in an electronic work environment; including but not limited to proficiency in Microsoft Office products
- Attention to detail: working in a conscientious, consistent and thorough manner

**The following may be applied / assessed at a later date (may be needed for the job)**:
Asset Qualifications:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.
- ____________________________
ADDITIONAL QUALIFICATIONS:

- Tact: Being respectful and polite when dealing with people; understands what to say/not say in difficult situations
- ____________________________
EXPERIENCE IN:

- Handling cash and operating point of sales
- Working in a fast-paced environment with frequently changing priorities

____________________________
OPERATIONAL REQUIREMENTS:

- Willing and able to work shifts, evenings, weekends, holidays, and overtime
- Willing and able to travel to various sites and work outdoors, ex