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Bell Attendant

2 weeks ago

Banff, Canada Banff Caribou Properties Ltd. Full time

Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations.
Join us and be part of a culture that values connection, adventure, and excellence.
As our Bell Attendant, you will take pride in maintaining a neat and organized lobby area while efficiently assisting guests with their luggage and other needs. As a Bell Attendant, you will support the Front Desk Agents by transporting and delivering guests' luggage, answering their queries, and sharing your knowledge of the local area. You may also assist guests in booking activities or excursions, offering helpful advice when needed.
**Duties and Responsibilities**:

- Assist with the loading and unloading of luggage and provide delivery to guest rooms.
- Share general information on points of interest in the area and services in the community.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Assist guests with special needs.
- Attend to group arrivals and departures: ensure all luggage is tagged accurately, delivered in a timely manner to guest rooms and picked up for groups departure.
- Receive and deliver items for hotel guests.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Additional duties may be assigned to help meet guest and business needs.

**Skills and Experience**:

- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Ability to repeatedly overhead lift heavy luggage (50 lbs.)
- Excellent written and verbal communication skills.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- Ability to work in a fast-paced environment.
- A positive team player attitude and a strong willingness to learn.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:

- Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
- Opportunity to invest in our Employee Share Ownership Program.
- Eligibility for the employee home loan program.
- Food and beverage discounts at all BLC restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Participation in Leadership Days for ongoing professional development.
- Experience our hotels firsthand through our Complimentary Hotel Stays Program.
- A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups.