Business Development Manager

**Access Healthcare Staffing Solutions** is a healthcare staffing agency based in Ontario, Canada. Access is a reputable and well-established home health care provider, providing nursing, personal support, home support, palliative, and patient transfer support services for patients of all ages across urban and rural Ontario. Our strength lies in our robust brand, esteemed reputation, and dedicated team in the locality. We uphold unwavering standards of care, compassion, respect, and a steadfast dedication to excellence.

The **Business Development Manager** will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Business Development Manager will provide overall support to the client services team and undertake other administrative tasks as required.

**REQUIRED SKILLS**
- Bachelor's degree/Diploma in Business Administration, Marketing, or a related field an asset
- Develop and implement strategies to drive business growth and expansion
- Excellent negotiation, communication, and interpersonal skills
- Ability to prioritize and multi-task to meet tight deadlines
- Experience with MS Word, Excel, and Outlook
- Experience in Home healthcare and Scheduling programs is an asset
- Demonstrates professionalism and fosters a positive work culture at all times.
- Capable of organizing and inputting large amounts of data with accuracy
- Able to work independently and as part of a team
- Conduct negotiations and close deals with potential clients
- Self-motivated with a results-driven mindset

**Roles & Responsibilities**
- Processes all new referrals and incoming updates and communicates relevant information to teams as required.
- Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
- Communicate with patients, families, and care staff regarding scheduling requirements or changes.
- Provides customer service support by responding to client inquiries as required.
- Maintains accurate records.
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions.
- Maintains accessibility by phone for patients, care providers, referral sources, and other stakeholders
- Actively pursues positive relationships with care providers, patients, and staff.
- Follow up appropriately on time-sensitive matters.
- Resolve or escalate, as required, client/family/staff concerns/issues.
- Ensures documentation is completed as per organizational policies and procedures.
- Enters and/or escalates critical and relevant information to ensure appropriate and timely follow-up.
- Other duties as determined by the Manager, Client Services, or designate

**Requirements**:

- Experience in home health scheduling is highly desirable
- 1 year of Office or Medical Administration and/or Scheduling Experience is an asset
- Bilingualism preferred

**Pay**: $30-$35 per hour

**Work Location**: Hybrid

**Expected Hours**: Full-time

We would like to thank everyone in advance for their interest in working with Access Healthcare Staffing Solutions Inc. However, only applicants selected to join us for the first round will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $30.00-$35.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Business development: 1 year (preferred)

Ability to Commute:

- Belleville, ON (required)

Ability to Relocate:

- Belleville, ON: Relocate before starting work (required)

Work Location: Hybrid remote in Belleville, ON