Inbound Customer Service Representative

6 days ago

St Catharines, Canada JUSTJUNK Franchising Corp. Full time

**JUSTJUNK **is a local Niagara success. We specialize in a unique customer focused approach to ‘junk’ removal. Employees of JUSTJUNK are dedicated to ensuring our customers have the best experience possible JUSTJUNK understands that having satisfied customers begins with satisfied employees. We are looking for a full-time motivated and professional individual to expand our team.

**Summary of Role**

**Sales Associate Responsibilities**:

- Answer customer inquiries, educate about service.
- Accommodate customer requests with an upbeat, positive attitude.
- Flexible thinking, ability to adjust quickly to unique situations.
- Schedule appointments accurately that work within hours of operation and Franchise parameters.
- Respond to customer feedback in an expeditious, professional manner.
- Interact with Franchise Partners and Truck Team members, ensuring seamless interaction for our customers.
- Be punctual and attend all shifts as scheduled. At times, flexibility of scheduling may be required due to seasonality and staffing.
- Upfront and open communication with peers and management.

Sales Associate Competencies:

- Customer service skills and etiquette, including exceptional oral and written communication and ability to follow clear and concise directive.
- Ability to work independently and as part of a team to meet sales goals, daily, weekly and monthly tasks.
- Highly organized with strong attention to detail.
- Critical thinking and problem solving.
- Understanding of your contribution as part of a Corporate team.

Work Remotely:

- No

Minimum Requirements:

- Completed Education (vocational, trade, associate or bachelor’s, or equivalent working experience)
- This is a full time position. Shifts include days, evenings, weekends and rotating holiday schedule.
- Full English fluency
- Must be eligible to work in Canada
- At least two (2) years of Customer Service experience
- Previous Sales experience an asset

Disclaimer

**Job Types**: Full-time, Permanent

**Salary**: From $16.25 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- Please provide 2-3 dates you would be available to interview.
- This position is full-time Monday-Sunday. What is your availability?
- What are you looking for in a new position?

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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