Customer Service Representative

1 week ago

St Catharines, Canada Span Medical Products Canada Full time

Span Medical Products Canada designs and manufactures the industry's most comprehensive line of specialty solutions, hospital beds for pressure management and patient positioning. Span-America's clinically proven product lines are recognized in medical facilities throughout North America. The company also manufactures and markets specialty foam products for the consumer market and custom components for industrial customers.

We are currently recruiting for a Industrial **Customer Service Representative** to join our team.

Position Overview

Span Medical Products is committed to being a customer focused organization, recognized for prompt attention to customer requests and inquiries. The Sales and Service Coordinator provides crucial sales and administrative support to customers, field sales and the internal sales and service team.

Position Responsibilities Include;
Provide additional support for all incoming calls to the sales and service departments to identify and triage caller inquiries, answering inquiries if able or re-routing to the appropriate department.

Provide administrative support to the sales and service departments, creating customer profiles, providing acknowledgement response to customer and sales representatives of order receipt and entering relevant information into the Visual Manufacturing system.

Gather incoming order requests from various methods including incoming calls, faxes or EDI orders from Span America and route requests to the appropriate department, in a timely manner.

Maintain an excellent level of communications with field sales on all aspects of current quotes and orders in process.

Cross train in sales and service functions including preparation of quotes, purchasing of case goods, mattresses, field sales order entry, parts and return materials authorization order management, outbound logistics freight quotes and providing baseline technical support.

Must be able to liaise with all other Span departments and distributors to provide the services most suitable to the customer’s needs, costs and time constraints.

To be successful in this role, we are seeking;
Post-Secondary or High School graduation plus business courses and /or 3+ year work related experience.

Fluent in both written and spoken English and possess strong communication skills, as liaison with customers and colleagues is a key focus within the job.

Must be proficient with Microsoft Office and any have the ability to learn other software related to the business processes of Span Medical Products.

Must be highly organized with a high level of administrative ability to effectively manage paperwork and meet the deadlines required to provide prompt and efficient service.

Exceptional customer service focus, anticipating the needs of internal and external users.

High degree of discretion and confidentiality and must exhibit a commitment to teamwork.

In accordance with the Accessibility for Ontarians with Disabilities Act, Span Medical Products Canada is committed to accommodating individual needs of applicants with disabilities throughout the recruitment process. Please call Human Resources at 905-563-8264, if you require an accommodation to ensure your equal participation during the recruitment and selection process.

**Job Type**: Contract

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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