Call Center Representative/customer Service

2 weeks ago

St Catharines, Canada Ollerhead & Associates Ltd Full time

**Job Overview**:
As a Call Center Representative/Customer Service for our Architecture, Engineering & Design firm, you will be the first point of contact for clients, architects, engineers, and other stakeholders seeking information, assistance, or support.

**Responsibilities**:
Answer inbound calls and respond to client inquiries, providing accurate and timely information about our services and projects.

Assist clients, architects, engineers, and other stakeholders with their requests, directing them to the appropriate department or personnel when necessary.

Handle and resolve client complaints or issues efficiently, ensuring a positive resolution and maintaining client satisfaction.

Work closely with internal teams to gather necessary information and provide clients with comprehensive support.

**Qualifications**:
High school diploma or equivalent.

Basic computer skills.

Excellent verbal and written communication skills.

Excellent verbal communication skills.

Organizational and multitasking abilities in a fast-paced environment.

**Job Types**: Full-time, Part-time

Pay: $22.45-$25.90 per hour

Expected hours: 18 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Work Location: In person

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