Representative, Customer Care

2 days ago

St Catharines, Canada Enbridge Full time

**Posting End Date**:
August 22, 2025

**Employee Type**:
Regular-Part time

**Union/Non**:
This is a non-union position

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify customer experience. We are looking to grow our adaptive workforce, engaged by exceptional employee experience. #joinourteam

**What’s in it for you?**We are excited to present a wealth of customer centric opportunities. So, whether you’re in the early stages of your career, or an experienced professional looking for growth, we have a perfect opportunity for you. We will offer paid training, competitive salaries, paid vacation, and comprehensive and flexible benefit packages. #topemployer

As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on several topics ranging from utility service, billing, and invoices to move and transfer requests. Does that sound interesting? Read on

**Note: This is a part-time role that requires you to work in the office, Monday to Friday from 10am to 2pm ET. There are multiple vacancies with this role. #LI-Onsite**

**What You Will Do**:

- Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
- Representatives will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
- The incumbent is required to be flexible and adaptable to complete all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence, and billing adjustments.
- Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
- Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
- Complete other tasks and activities as business needs dictate.

**Who You Are**:

- Secondary school education or equivalent.
- Minimum 3 years of clerical and customer contact experience required.
- Proven verbal and written communication skills.
- Ability to exercise good judgment with mínimal supervision.
- Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
- Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
- The ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
- Excellent interpersonal skills and ability to function within a team.
- Ability to plan and use time effectively.
- Flexibility with respect to shifts.

**Preferred**:

- Mass market billing experience is an asset.
- Experience in a call center environment preferred.
- Bilingualism is an asset.

**Please note: Relocation assistance is not offered for these positions.**

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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