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Front Office Manager

2 weeks ago

Kelowna, Canada Sandman Hotel Group Full time

We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS FROM DAY 1**
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at** Grouse** Mountain and** Revelstoke** Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money

**PERKS AFTER 3 MONTHS**
- ** Group Life Insurance, Extended Health, Dental, Vision Care**

**PERKS AFTER 12 MONTHS**
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**JOB REQUIREMENTS**:

- The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures.
- The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility.
- Must ensure that all personnel are kept well informed of department objectives and policies.
- The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards.
- The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
- The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
- The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
- The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- The ability to support Sandman Hotels, inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
- The ability to monitor and analyze the payroll for Rooms Division to ensure

**APPLICABLE SKILLS**:

- Have previous hotel management experience, specifically in the Rooms Division Department.
- Demonstrate supervisor skills; good judgment and common sense.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
- SUMMATION:_
- **ABSOLUTELY NO PHONE CALLS PLEASE**_
- Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. _**_Sandman Hotel Group_**_ takes seriously its obligations under the Human Rights Code._