Front Desk Supervisor

1 day ago

Kelowna, Canada Four Points by Sheraton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you The Four Points by Sheraton is looking to fill the role of Front Desk Supervisor.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO This position currently pays $20.00-$21.00 per hour, plus discounts on Food & Beverage, Hotel stays, and Marina activities at our sister properties

**This is a full time opportunity, working from 32-40 hours a week. Ability to work a flexible schedule is preferred.**

**What we offer**:

- Subsidized staff accommodation
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport).
- World-wide accommodation and dining discounts with Marriott brands.
- An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
- Internal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within Kelowna.

**Position Summary**:
Under the guidance of the Front Office Manager, the Front Office Supervisor is responsible for leading the day to day Front Desk operations, ensuring and maintaining a consistently high standard of guest service. You’ll be responsible for checking guests in and out, coaching the team, and maintaining the smooth flow of front desk services and daily operations according to the standards of the Four Points by Sheraton.

**Primary Responsibilities**:

- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Supervise, train and assist Front Desk team as required
- Enter rewards information and enroll new members
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Processing and confirming wake up calls
- Understanding of squirrel, and other key systems (Visionline)
- Quality of service, able to hand complaints and provide resolution
- Balance inventory and groups between Lightspeed and Marsha
- Maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
- Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act

**Qualifications**:

- High School graduation required
- Class 5 license
- First Aid certification an asset
- Ability to plan, prioritize and complete multiple projects in a timely manner
- Exceptional organization
- Ability to develop common sense solutions to everyday problems
- Ability to develop and motivate staff to achieve goals
- Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
- Ability to provide ongoing coaching to staff to enhance performance

1l26cJeQVf

  • Front Desk Supervisor

    1 day ago

    Kelowna, British Columbia, Canada Days Hospitality Limited Full time $45,000 - $65,000 per year

    Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.Appendix BJob DescriptionFront Desk SupervisorJob Title: Front Desk SupervisorDepartment: Guest ServicesReports To: Guest Service...

  • Front Desk Agent

    3 days ago

    Kelowna, Canada The Royal Anne Hotel Full time

    Downtown Kelowna boutique Hotel requires full-time Front Desk Agent to round out our great front desk team at this fun and friendly workplace. Fully paid extended health benefits. Public transportation is available nearby. **Salary**: $18.00 per hour **Benefits**: - Dental care - Discounted or free food - Extended health care - Life insurance - Vision...

  • Reception / Front Desk

    2 weeks ago

    Kelowna, Canada Holiday Park Resort Ltd Full time

    **Company description** Multi faceted 4 season RV & Condo Resort. Family owned and operated. Fun and casual work environment. Customer Service oriented hospitality business. **Job description** Front Desk / Reception Part time, weekends, casual, on-call to cover other shifts. **_Duties of the Position: _** Answering phone calls, directing visitors at...

  • Front Desk Associate

    4 weeks ago

    West Kelowna, Canada World Gym International Full time

    Benefits Employee discounts Free uniforms Opportunity for advancement Paid time off Wellness resources Overview Front Desk Associate (FDA) – Job Description & Requirements The Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person...

  • Front Desk Associate

    4 weeks ago

    West Kelowna, Canada World Gym - Kelowna Full time

    Front Desk Associate (FDA) – Job Description & Requirements The Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly...

  • Front Desk

    1 week ago

    Kelowna, BC VX S, Canada Kelowna Karting Full time $36,000 - $45,600 per year

    Now Hiring: Customer Experience AssociateKelowna Karting – All the Action, All in One Place.Kelowna Karting is the Okanagan's only indoor go-kart track, and we're all about high-speed fun, friendly vibes, and delivering a five-star guest experience. We're looking for a Customer Experience Associate who's organized, upbeat, and ready to be the face of our...

  • Front Desk Associate

    23 hours ago

    West Kelowna, British Columbia, Canada World Gym - Kelowna Full time US$18 - US$19

    Benefits:Employee discounts Free uniforms Opportunity for advancement Paid time off Wellness resources Front Desk Associate (FDA) – Job Description & RequirementsOverviewThe Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the...

  • Room Operations Supervisor

    1 week ago

    West Kelowna, British Columbia, Canada Days Hospitality Limited Careers Full time $45,000 - $60,000 per year

    Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you. Appendix B Job Description Front Desk Supervisor Job Title: Front Desk Supervisor Department: Guest Services Reports To: Guest Service...

  • Front Desk Agent

    1 week ago

    Kelowna, BC VW T, Canada Siesta Suites Full time $40,000 - $60,000 per year

    Whether you're with us for a season or a lifetime, working at Siesta Suites in Kelowna is a fulfilling and rewarding experience. We're proud to be a great place to work, and it shows Customer service is at the heart of everything we do, and we take pride in delivering exceptional experiences. We welcome new team members who share our passion and...

  • Front Desk Associate

    1 week ago

    West Kelowna, BC VZ G, Canada Kelowna Full time $19,000 - $40,000 per year

    Benefits:Employee discountsFree uniformsOpportunity for advancementPaid time offWellness resources Front Desk Associate (FDA) – Job Description & RequirementsOverviewThe Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person they...