Front of House Manager

2 weeks ago

Kelowna, Canada Jason Parkes Customs Full time

**About Us**: Angel Share rooftop restaurant at Crown and Thieves Winery in West Kelowna offers a unique dining experience where guests can dine under the open sky with breathtaking views of Okanagan Lake and the surrounding vineyards. The restaurant serves shared plates for a communal dining experience, and the wine-focused beverage menu features suggested food pairings. Our culinary team brings their culinary expertise to the menu, offering a diverse range of dishes that cater to all taste buds. The rooftop setting provides an airy and serene atmosphere for guests to enjoy a truly memorable dining experience.

We are seeking a dynamic and experienced **_Front of House Manager_** with experience in managing events to lead our team. The front-of-house manager will be responsible for overseeing all aspects of front-of-house operations, ensuring exceptional service standards, particularly during events and special events. This position requires strong leadership skills, strategic thinking, and a passion for delivering outstanding customer experiences.

**Responsibilities**:

- Lead and motivate the front-of-house team to provide exceptional service and exceed guest expectations during regular operations and special events.
- Plan, coordinate, and execute events, including private parties, ensuring all details are meticulously managed.
- Coordinate with event planners, vendors, and internal departments to coordinate logistics, menu selections, and special requests.
- Develop and implement strategies to optimize efficiency and maximize revenue opportunities.
- Train, mentor, and coach front-of-house staff to ensure consistency in service delivery and adherence to company policies and procedures.
- Manage guest reservations, seating arrangements, and special requests to ensure a seamless dining experience.
- Conduct pre
- and post-event meetings with staff to review expectations, provide feedback, and address any issues or concerns.
- Handle guest inquiries, feedback, and complaints professionally and proactively.
- Conduct regular inspections of the dining area to maintain cleanliness, organization, and compliance with health and safety standards.
- Collaborate with the kitchen team to coordinate food and beverage service and maintain high-quality standards.
- Monitor inventory levels and assist in ordering supplies to meet operational needs while controlling costs.
- Maintain a thorough understanding of event budgets, sales targets, and financial goals, taking proactive measures to optimize revenue and control costs.
- Stay current with industry trends and best practices to continuously improve service quality and guest satisfaction.

**Requirements**:

- Proven experience in a management role within the hospitality industry, with a focus on event planning and execution.
- Strong leadership and people skills with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities, with a keen attention to detail.
- Proficiency in restaurant management software and POS systems
- Flexible schedule, including evenings, weekends, and holidays.
- Serving it Right certification.

**Benefits**:

- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for career advancement and professional development
- Employee discounts on food and beverages
- Positive and supportive work environment

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