Hotel Front Office Manager

Join the Kingfisher Team - Kingfisher Pacific Resort & Spa is a leading wellness destination on Vancouver Island's eastern shore. With 65 guestrooms and suites, two oceanfront restaurants, and the award-winning Pacific Mist Spa featuring our newly opened Healing Caves, we bring together refined hospitality, innovative wellness, and the natural beauty of the Salish Sea.

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Our people are at the heart of everything we do. Every guest experience is shaped by the dedication, talent, and professionalism of our team members.

At Kingfisher, you'll find more than a workplace—you'll discover opportunities for growth, advanced training, and mentorship within a supportive and inclusive environment.

Set in the stunning Comox Valley, life here means living where others come to vacation—surrounded by ocean, mountains, and year-round activities from skiing to kayaking.

Working alongside colleagues from diverse international backgrounds, you'll join a vibrant team that welcomes guests from around the world.

With recent recognition by CNN as one of the Best Places to Visit in 2025 and multiple industry accolades, Kingfisher offers not only a career path, but also the pride of contributing to a destination celebrated on a global stage.

Kingfisher Pacific Resort & Spa is hiring a Front Office Manager to lead our Front Office and Guest Services teams and to play a key role in the resort's daily operations. Reporting directly to the General Manager, this is a hands-on leadership role that requires operational excellence, strong judgment, and an unwavering commitment to guest experience.

What You'll Do

- Lead, train, and manage the Front Office team, including Guest Services, Reservations, and Night Audit
- Oversee all aspects of the guest journey from arrival to departure
- Collaborate closely with Housekeeping, Maintenance, Spa, and Food & Beverage departments to ensure seamless guest experiences
- Handle guest concerns and escalations with professionalism and empathy
- Coordinate group bookings with the Restaurant Manager
- Oversee front office scheduling, payroll tracking, and reporting
- Support recruitment, on-boarding, training, and performance management
- Ensure compliance with all safety, security, and operational standards
- Act as Manager-on-Duty (MOD) for overall resort operations as required

What You Bring

- 3–5 years of leadership experience in a resort or full-service hotel environment
- Proven ability to lead teams, resolve conflicts, and deliver exceptional guest service
- Strong organizational, administrative, and communication skills
- Ability to remain composed and solutions-oriented in high-pressure situations
- Proficiency in property management systems (preferably Resort Suite PMS or similar) and OTA Platforms
- Flexibility to work evenings, weekends, and holidays as needed

Why Join Us

- Work at one of Vancouver Island's premier oceanfront resorts
- Supportive leadership and a collaborative workplace culture
- Competitive salary, extended health benefits, and staff discounts
- Career growth and professional development opportunities in hospitality

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- Vision care

Ability to commute/relocate:

- Courtenay, BC V9N 9R9: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- Leadership: 3 years (required)
- Hospitality: 3 years (preferred)

Language:

- English (required)

Work Location: In person