Call Center Representative

3 days ago


Oakville, Canada KMTS Full time

**Job Overview**:
As a Call Center Representative / Customer Service agent at our telecommunications company, you will be the frontline ambassador for our brand, providing exceptional service and support to our valued customers. Your primary responsibility will be to handle inbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

**Responsibilities**:
Provide exceptional customer service to individuals contacting the call center for assistance with telecommunications services.

Handle a high volume of inbound and outbound calls efficiently and professionally.

Provide detailed information about telecommunications products, services, and promotions to potential and existing customers.

Address and resolve customer complaints or concerns, ensuring customer satisfaction and retention.

Verify customer account information, ensuring accuracy and security during interactions.

**Qualifications**:

- High School Diploma or the equivalent.
- Willingness to learn and to take on new challenges.
- Proficient data entry skills.

**Job Types**: Full-time, Part-time

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Work Location: On the road



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