Customer Care Representative

**Customer Care Representative**

Are you passionate about people?

Are you looking for an exciting career with great learning opportunities?

If your answer is “Yes”

Here is an opportunity to work as Customer Service Representative with a proud Canadian Employer with a dynamic corporate culture built on the foundation of trust, communication, and family values.

This is your opportunity to join us on this dynamic journey of growth and be a part of a workplace that fosters and rewards a dynamic and forward-thinking team member. We are proud of our ability to create a rewarding and meaningful career. Our open-door culture gives you the chance to learn and grow with us. Your potential is tied to your willingness to succeed. If you can dream it, we can help you achieve it.

**Who We Are?**

Founded in 1978, Beachcomber Hot Tubs is a leading manufacturer and retailer of luxury hot tubs. Beachcomber is passionate about educating our customers on the associated health benefits and enhancements in quality of life derived from hot tubbing. We manufacture the world’s most comfortable and energy efficient hot tubs and set the highest standard for quality in the industry.

At Beachcomber, we are committed to our customers for life. This commitment is not one we make lightly; we love our customers, and we treat them like we would our own families - with respect and care. We carefully choose to align ourselves with individuals with the same values as us, who are committed to taking care of the customer and their needs.

Our distribution for Central Canada and our state-of-the-art company owned Greater Toronto Area (GTA) retail Experience Center is located in Oakville, Ontario. We are a company filled with high energy people with a willingness to put the customer’s needs first.

**Your Role**
- **Primary goal for this position is building and advancing our already strong customer relationships.**_

You will be joining a motivated and passionate customer care team in Oakville, Ontario.

This role is responsible for providing top-notch support to our consumers and network of dealers in Canada and around the world for Hot Tubs, Plus Products and Water Care along with providing some basic technical product assistance.

The Customer Service Representative will be responsible for providing Customer Support by building and maintaining day to day relationships with our customers.

**Responsibilities**:

- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- Answer incoming calls.
- May assist management in ensuring performance goals are met.
- Builds and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- Working to establish a positive rapport with every customer.
- Providing assigned dealership accounts with a go-to person that can resolve their concerns and questions by being the primary point of contact for their ordering requirements.
- Manage and maintain customer and dealership information within our customer relationship management (CRM) system.
- Providing overflow and backup support for other Customer Service Representatives throughout the organization.
- Responding to both end user customer’s questions as well as dealership's questions relating to order status, or damaged / late shipments, etc.
- Coordinating with production to ensure customers’ needs are being met.
- Primary goal is accurate sales order entry, confirmations and invoicing ensuring all sales orders are entered or imported correctly into the ERP system (Syspro).
- Ensuring all non-conformities are resolved with the customer in a timely manner.
- Sending order confirmations to customers.
- Grow sales from your list of assigned dealer partners by being a reliable resource that effectively shares best practices and promotes new offers.
- Process RGA's, PDR's and credits as needed.
- Provide positive solutions based on the Beachcomber Hot Tub Guarantee Policy.
- Provide sales support in the Experience Center as required.
- Other duties/projects as assigned.

**What We Are Looking For**
- Excellent customer service skills and a passion for creating amazing customer experiences.
- Preference will be given to Bilingual - fluent in both English and French, however it is not a definitive requirement.
- Excellent Computer literacy with experience in MS Office.
- 3-5 years direct Customer Service and/or Contact Centre Experience.
- Previous CRM and/or Syspro ERP experience considered an asset.
- Professional communication skills, both written and verbal.
- Willing to assist other team members.
- Outgoing, positive, and friendly personality.
- Quick learner and with the ability to acquire, retain and deliver a wide range of information.
- Detail oriented, analytical, and v