Client Care Specialist

_As Canada’s premier private jet company with a legacy spanning over 60 years, _**Execaire Aviation**_ _leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At _**Execaire Aviation**_, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation. Join us and be a part of a team that lives and breathes these values every day _

We are seeking a dedicated and enthusiastic **Client Care Specialist** to join our dynamic team at **Execaire Aviation**'s VIP Lounge at Toronto Pearson Airport. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will leverage your skills in attention to detail, time management, and customer relationship management to foster strong relationships with our clients while effectively communicating solutions that enhance their experience.

**Responsibilities**
- Serve as the primary contact for customer inquiries, providing timely and accurate information
- Book hotels, car/limo rentals, catering, etc.
- Oversee the commissary and order supplies
- Ensure top-tier client experience from beginning to end of a client's trip
- Coordinate with Line Crew to ensure first-in-class customer service response to client inquiries
- Provide FBO with general administrative and sales support
- Prepare invoices for fuel uplifts, landing fees, services, etc., as applicable
- Perform flight following duties as well as other related tasks assigned by the Client Care Supervisor and/or FBO Base Manager
- *The work schedule is rotational: 3 days working from 06:00 to 14:30, followed by 3 afternoons working 14:00 to 22:30, then 3 days off, and repeat. _

**Qualifications and Skills**
- College Diploma (tourism)
- 1-2 years' experience in aviation
- 1-2 years' hospitality industry experience
- Exceptional communication skills, both verbal and written, with the ability to market services effectively
- Impeccable attention to detail
- Understanding of various aviation flight planning platforms is highly desirable
- Excellent problem-solving abilities with a focus on customer service excellence
- Strong time management and prioritizing abilities
- Ability to build rapport with clients and maintain positive relationships

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. Your career at **Execaire Aviation** is a journey of growth and development. We invest in our team members, offering extensive training programs and ample opportunities to enhance your skills. From mentorship initiatives to career advancement pathways, we are dedicated to nurturing your potential and fostering a culture of continuous learning. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight

**Diversity and Inclusion**

We celebrate diversity and believe in the power of an inclusive workplace. At **Execaire Aviation,** we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

**Job Types**: Full-time, Permanent

Pay: $21.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 2025-02-28
Expected start date: 2025-03-10