Client Care Coordinator

7 days ago

Mississauga, Canada First Light Home Care Canada Full time

**At FirstLight Home Care, we're dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients every day.**

**When we find these amazing professionals, we believe in taking really good care of them because individuals who believe in the FirstLight's Culture of Care - our commitment to service excellence, personal growth and accountability - will help us improve the lives of our clients and their families.**

We are seeking a dedicated care coordinator to assist us with patients enrolled at our different facilities. You will be responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the care team to evaluate interventions.

The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service.

**Responsibilities**:

- Consult with clients and family members to discuss their care plan.
- Educate staff regarding the needs of the client.
- Working collaboratively with the client and medical professionals throughout the duration of the case to ensure high quality and clients/partner satisfaction
- Call-in on the patient regularly and evaluate and document their progress.
- Assist the care team with developing and assessing health interventions.
- Treat patients with empathy and respect and conduct oneself in a professional manner.
- Responsible for a variety of administrative tasks that evolve over time
- Comply with organizational guidelines and health care laws and regulations.
- Regularly schedule staff to client's requirements.
- Maintain a roster of active staff to deploy to new clients by screening and hiring qualified applicants.

**Requirements**:

- Problem solver - proactive and positive minded
- At least 2+ years' experience in care coordination, customer service, healthcare operations, case coordination/management, or other relevant
- Good verbal and written communication skills.
- Computer skills and proficiency in Google Workspace.
- Strong analytical thinking and the ability to handle multiple tasks concurrently.
- Excellent customer service.
- Compassion and empathy.
- A dedicated professional, with high level of responsibility and care for their work

**FirstLight Home Care offers**:

- Competitive pay and comprehensive paid training
- Rewards and recognition programs
- Culture of Care environment
- Exceptional support team
- Firstlight Home Care is a leading provider of non-medical home care services, helping individuals achieve the quality of life they deserve. We are a lifeline and peace of mind not only for seniors, but for people recovering from illness, injury or surgery; adults with disabilities; new and busy parents; veterans; and anyone over the age of 18 who needs extra assistance._

**Job Types**: Full-time

Schedule:

- 8 hour shift
- Day Shift
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Pay: $18.00-$20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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