Care Services Specialist

2 weeks ago

Mississauga, Ontario, Canada Nurse Next Door Home Care Services Full time
ACareer with Purpose and Heart
YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.

Happier Aging Philosophy

At Nurse Next Door, we believe that getting older doesn't have to feel sad or helpless. Instead, aging should be celebrated. That's what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.

Caregiving as a Career

We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

Who You Are

As a Care Services Specialist, you hustle with heart. You thrive in a fast-paced, collaborative environment while working with a high degree of autonomy. You are a self-led leader who takes ownership of your actions and results.

You bring warmth and positivity to every interaction — answering the phone with a smile and creating a calm, confident experience for clients, caregivers, and internal partners. You show care through intentional, compassionate conversations and consistently follow the ADMIRE Model to build trust, solve problems, and deliver a WOW experience.

What You Lead
  • Deliver a WOW Client Experience in every interaction by consistently following our ADMIRE Model and Perfect Match Guarantee
  • Answer inbound calls with a smile and provide fast, easy access to support by responding within 30 seconds or less
  • Use the AlayaCare platform to schedule visits, follow workflows, and apply One Best Way processes to ensure operational efficiency and accurate data
  • Schedule and book client visits at least 14 days in advance, identifying the Perfect Match caregiver and completing all required documentation
  • Deliver Peace of Mind by ensuring caregivers clock in for visits; escalate and investigate no-show situations with urgency within 22 minutes of the scheduled start time

  • Respond promptly to caregiver inquiries related to schedules and visit offers

  • Proactively update clients and client contacts on service changes, maintaining accurate and detailed documentation

  • Partner closely with Care Designers to resolve service needs and deliver operational excellence with One Best Way in mind
  • Actively contribute to process improvement initiatives that support a high-performing Care Services team
What You Bring to Nurse Next Door
  • 2–3 years of experience in a customer service focused role
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Excellent verbal and written communication skills
  • A professional, warm, and friendly phone presence with the ability to quickly build rapport
  • Comfort working in a metrics-driven, high-accountability environment

Click here to Submit Your Application

Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees.

Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.

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