Receptionist/administrator

1 week ago

Milton, Canada ACT PHYSIOTHERAPY AND HEALTH SERVICES Full time

ACT Physiotherapy and Health Services, located in the heart of Downtown Milton, is seeking a highly motivated and organized individual to join our dynamic team as an Office Administrator/Receptionist. This is a fantastic opportunity for a proactive, customer-focused individual who thrives in a fast-paced, high-energy environment.

**Key Responsibilities**:

- Patient Management: Check-in and check-out patients.
- Appointment Scheduling: Book appointments both over the phone and in-person.
- Billing & Insurance: Process billing for third-party providers, including WSIB and motor vehicle insurance, as well as manage accounts receivable and collections.
- Treatment Plan Management: Keep track of approvals and denials for treatment plans, ensuring all documentation is up to date.
- Administrative Support: Perform general office tasks such as laundry and housekeeping to maintain a clean and welcoming clinic environment.
- Customer Service Excellence: Strive to provide an exceptional experience for every patient, ensuring satisfaction and a high level of care throughout their visit.

**Key Qualifications**:

- Proven ability to deliver outstanding customer service with a positive attitude.
- Excellent phone manners and interpersonal skills, with the ability to build rapport quickly.
- Strong organizational skills, with the ability to multitask and work under pressure in a fast-paced setting.
- Self-motivated and capable of working independently while supporting the broader team.
- _Previous experience as a Medical Office Assistant, or in a related medical office or customer service role, is preferred._
- _Experience in a busy medical or rehabilitation clinic environment is highly desirable._

**Why Join Us?**
- This role is crucial to keeping the appointment schedule full and enhancing the clinic’s productivity while maintaining top-tier customer service.
- Enjoy a collaborative, supportive environment where your contributions directly impact the success of the practice.
- This is an excellent opportunity for individuals passionate about healthcare and customer service to grow and thrive in a fast-paced clinic setting.
- If you are someone who loves working with people and is eager to contribute to a positive work environment, we would love to hear from you

**Job Types**: Full-time, Part-time

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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