Client Services Coordinator

3 days ago

Stouffville, Canada Town of Whitchurch-Stouffville Full time

**WHY Stouffville**:
Working for the Town of Stouffville means being a part of a tight knit workforce, where we foster a sense of belonging. The Town is dedicated to supporting its employees, by providing competitive compensation, employer funded benefits, paid vacation, sick time, EAP and flexible work arrangements, to help you prioritize what matters most.

Do you have the attitude and enthusiasm of a true a team player? Do you have the drive to go the extra mile to get things done and roll up your sleeves to troubleshoot technical problems? If your answer is yes, then we would like to hear from you. Join the team of supportive, upbeat, and highly skilled IT professionals at the Town of Stouffville. You will have the opportunity to provide technical support to a team of dedicated and goal-oriented end users who are making a difference in the Town of Stouffville’s residents’ lives every day. Your contribution will make a positive impact on every department and give you a great sense of accomplishment and pride

We are committed to being an equal opportunity employer, supportive of an inclusive, barrier-free recruitment and selection process and as we grow, it’s important that our workforce reflect the citizens we serve. At the Town, we respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation.

**Position Purpose**:
Reporting to the Manager, Information Technology Services, the Client Services Coordinator is responsible for the reliable and efficient delivery of a variety of end-user computing services related to desktop, mobile, and telecom technologies. Through the administration of the IT Help Desk, this role will be responsible for providing Tier 1 technical support to all Town staff. In addition, the Client Services Coordinator will be responsible for:

- Developing and maintaining standards for client technologies.
- Working with business users to assess needs and provide guidance on future office technology procurements.
- Maintain an asset inventory of client hardware and software licenses.
- Provide first call support and be able to escalate to tier 2 support as needed for resolution.

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