Operations Coordinator

Operations Coordinator

Guardteck Security is a large security services company operating throughout Canada. We believe delivering service that exceeds every expectation starts by employing the very best people. We train them well, treat them well and it’s reflected in their attitude and performance. We enjoy our work, and it shows in everything we do.

Our core belief is that security services are a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.

**We are currently seeking a Full-Time Operations Coordinator to join our Guardteck team in Burnaby BC. This person must have experience in the Security industry and be based in the Lower Mainland.**

Enjoy access to training and work opportunities in the many sectors of Guardteck services as well as employee perks that show our employees that we value their service and are continually looking for new ways to improve your experience with the company.

The Operations Coordinator, reporting to the Operations Manager, is responsible for coordinating and supervising daily security operations across multiple facilities and locations on Vancouver Island This is an administrative and support position, requiring the incumbent to balance the administrative functions of the office with operational support for field personnel and management. Additionally, the Operations Coordinator is responsible for ensuring the health and safety of various sites and their service teams, adequate staffing levels, quality service levels, and attending to related client requests and stakeholder requests

Flexibility is required to accommodate 24-hour security operations, including training during various shifts. Additionally, the role involves collaborating with the Dispatch Team to facilitate seamless communication and support for all Kandor Employees and clients.

**General Duties and Responsibilities**:

- Supervise all daily operations and monitor day-to-day site performance
- Ensure the service team is meeting quality standards based on the scope of work
- Ensure staffing levels are adequate
- Ensure team members are trained based on standard operating procedures
- Liaise with Site Managers and key stakeholders on any operational requirements, changes, and/or updates
- Ensure that Sites have everything they need to succeed: staffing, uniforms, equipment, supplies, consumables, etc.
- Monitor and approve incoming CRFs to ensure compliance and accuracy
- Assist mobile supervisors with day-to-day operations
- Prepare operational reports, perform process evaluations, and support SOP and training material development
- Responsible for contractor onboarding and compliance
- Scheduling and data management

**Knowledge, Skills, Experience and Education**:

- Ability to work independently and collaboratively as part of a team.
- 2 years of management or operational coordinator experience
- Honesty, discipline, and commitment
- Valid BC Class 5 drivers license
- Valid BC Security license
- Excellent written and verbal communication skills
- Strong problem-solving skills, attention to detail
- Ability to maintain confidentiality and discretion
- Proven ability to influence and lead people
- Experience managing tight deadlines and multiple priorities
- Experience in a high-growth or entrepreneurial environment
- Flexibility in emotional intelligence to create buy-in and engagement.
- Commitment to continuous self-directed learning and staying current with best practices
- Ability to create an engaging service environment
- Advanced computer skills
- Strong multitasking abilities
- proficient in Microsoft office
- Proactive approach to problem solving
- Business and operational minded