Front Desk Agent

**Description**:
We are hiring a Front Desk Agent

**WHO WE ARE**:
At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

**Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences?**

**WHO are we looking for, you may ask?**

We are in search of warm, friendly, courteous, and professional **Front Desk Agents**. Working at the front desk means you are the hub of the hotel. Your role is key to the overall experience the guests will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility, we want to meet you

Key accountabilities include:

- Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
- Promptly and effectively deal with guest issues and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bills, collecting payment and making change for hotel guests following all cash handling procedures as required by Concord Hospitality.
- Handle guest mail and messages per established procedures.
- Be knowledgeable in Marriott Bonvoy rewards program and promotions.
- Develop a thorough knowledge of hotel associates, room locations, room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Handle safe deposit boxes per established procedures.
- Keep lobby and desk area clean and presentable.
- Offer and properly handle requests for wake-up calls.
- Open and close shift; making cash drops.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Have thorough knowledge of emergency procedures.
- Practice safety standards at all times, leading by example.

**WE WOULD LIKE TO KNOW, ARE YOU **
- An experienced professional with a minimum of one year of experience in a similar sized hotel property.
- A Hospitality or Tourism program graduate or degree holder.
- Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
- Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
- An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
- Able to work well under pressure and enjoy a fast-paced environment.
- An excellent communicator who values teamwork and collaboration.
- Able to work a variety of shifts, including mornings, evenings, weekends and holidays.
- Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

**Benefits of Working for Concord Hospitality**

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

**Working for Concord Hospitality**

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

**Our cornerstones**: Quality, Integrity, Community, Profitability and FUN

If you are proven achiever, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location we ma