Front Desk Agent

14 hours ago

Calgary, Canada Pomeroy Lodging LP Full time

**We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport**
- Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you_

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

**Key Focuses**
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner with adhere to Westin/Marriott Brand standards.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently book guest reservations requested by phone, in person, or online.
- Develop and maintain positive working relationships with others and communicate with other departments in a professional manner.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
- Perform other reasonable job duties as requested by Supervisors.

**Experience/Passions/Education**
- Minimum of one year of experience in a full service or select service hotel is required.
- Knowledge of Lightspeed PMS is an asset.
- Proficient in English.
- Tech-savvy.

**Working Conditions**

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

**About Westin**

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada Days Inn Calgary NW Full time

    The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service. **Key Responsibilities**: - Greet and assist guests with check-in, check-out, and inquiries. - Manage reservations, updates, and special requests using the hotel’s property management system. -...

  • Front Desk Agent

    2 days ago

    Calgary, Canada Days Inn Calgary NW Full time

    The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service. **Key Responsibilities**: - Greet and assist guests with check-in, check-out, and inquiries. - Manage reservations, updates, and special requests using the hotel’s property management system. -...

  • Front Desk Agent

    2 weeks ago

    Calgary, Alberta, Canada Star Fuel Full time

    Job SummaryWe are looking for a friendly and reliable Front Desk Agent to join our team. In this role, you will be the first point of contact for guests and play a key role in creating a positive experience for everyone who enters our facility. You will handle check-ins, reservations, and provide excellent customer service while maintaining a welcoming and...

  • Front Desk Agent

    6 days ago

    Calgary, Canada Carriage House Hotel Full time

    **Job Summary** Our Front Desk Agents are responsible for providing exceptional customer service to our guests and create a lasting positive impression on each guest. The Front Desk Agent role is extremely important because you are the first impression to each of our guests. This role will report directly to the Front Office Management Team. **Essential...

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada Days Inn Calgary NW Full time

    The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service. Term: From commencement date until completion of seasonal workload, expected end date January 16, 2026. **Key Responsibilities**: - Greet and assist guests with check-in, check-out, and inquiries. -...

  • Hotel Front Desk Agent

    2 weeks ago

    Calgary, Canada Super 8 Calgary Airport Full time

    Super 8 Calgary Airport is hiring Hotel Front Desk Agent. - Perform all check-in and check-out tasks. Taking, cancelling, and changing room reservation requests - Welcome guests upon their arrival and assign rooms. - Investigating and resolving customer complaints or questions - Processing guest departures including calculating changes and receiving...

  • Front Desk Agent

    1 week ago

    Calgary, Alberta, Canada Energy Connections Canada Full time

    At Energy Connections Canada, we are revolutionizing the energy sector by providing innovative and sustainable solutions. We are committed to connecting people with reliable, clean energy through the use of advanced technologies and systems. As a leader in the industry, we are seeking a dedicated Front Desk Agent to join our team. This role is vital to...

  • Front Desk Agent

    6 days ago

    Calgary, Canada Travelodge by Wyndham Calgary South Full time

    Travelodge Calgary South is currently seeking energetic and passionate guest service professional to join our Front Desk Team. A Hotel front desk night clerk needs to possess a friendly and welcoming attitude, and be able to multitask in a busy environment. Front desk agents are responsible for: - Run audit and balance accounts at end of day. - Welcome...

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada The Best Western Premier Calgary Plaza Hotel & Conference Centre Full time

    **Welcome to the Premier Life. At Best Western, we are committed to providing exceptional service and quality to our guests. Through our Values for Excellence, we are committed to providing exceptional guest experiences and achieving excellent results through our employees. We are currently recruiting, and we want you to join us!** The Front Desk Agent will...

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada The Best Western Premier Calgary Plaza Hotel & Conference Centre Full time

    **Welcome to the Premier Life. At Best Western, we are committed to providing exceptional service and quality to our guests. Through our Values for Excellence, we are committed to providing exceptional guest experiences and achieving excellent results through our employees. We are currently recruiting, and we want you to join us!** The Front Desk Agent will...