Front Desk Agent

6 days ago

Calgary, Alberta, Canada Energy Connections Canada Full time

At Energy Connections Canada, we are revolutionizing the energy sector by providing innovative and sustainable solutions. We are committed to connecting people with reliable, clean energy through the use of advanced technologies and systems. As a leader in the industry, we are seeking a dedicated Front Desk Agent to join our team. This role is vital to ensuring our guests and clients experience exceptional service and a seamless interaction with our company. If you are passionate about customer service and thrive in a fast-paced environment, we'd love to have you on board

Responsibilities:

  • Greet and assist visitors, clients, and employees in a professional, friendly, and efficient manner.
  • Answer phone calls, direct inquiries to the appropriate department, and respond to customer questions and requests.
  • Handle reservations, check-ins, and check-outs for guests in a timely and accurate manner.
  • Maintain a clean and organized front desk area, ensuring it reflects the company's professionalism.
  • Provide information about services, company policies, and other relevant details to guests and clients.
  • Coordinate with internal teams to ensure smooth communication and facilitate guests' needs.
  • Assist in managing schedules, appointments, and meeting room bookings as necessary.
  • Process payments and issue receipts in accordance with company procedures.
  • Address any customer concerns or complaints promptly and escalate issues as needed.
  • Perform administrative tasks, including data entry, filing, and maintaining guest logs.

Qualifications:

  • Proven experience as a Front Desk Agent, Receptionist, or in a similar customer service role.
  • Strong communication skills, both verbal and written, with the ability to interact with individuals at all levels.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using office equipment (phones, computers, etc.) and front desk management software.
  • A positive and professional attitude with a strong customer service mindset.
  • Flexibility in work hours and the ability to work evenings, weekends, or holidays as required.
  • Previous experience in hospitality or energy sectors is a plus.
  • High school diploma or equivalent; additional qualifications in office administration or hospitality are a plus.

If you're an enthusiastic, customer-oriented individual who is ready to make a difference, apply now We look forward to welcoming a talented Front Desk Agent to our growing team.

Job Types: Full-time, Part-time

Pay: From $21.77 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Work Location: In person

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