Front Desk Agent

2 weeks ago

Calgary, Canada Pomeroy Lodging LP Full time

**We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport**
- Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you_

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

**Key Focuses**
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner with adhere to Westin/Marriott Brand standards.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently book guest reservations requested by phone, in person, or online.
- Develop and maintain positive working relationships with others and communicate with other departments in a professional manner.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
- Perform other reasonable job duties as requested by Supervisors.

**Experience/Passions/Education**
- Minimum of one year of experience in a full service or select service hotel is an asset.
- Knowledge of Lightspeed PMS is an asset.
- Proficient in English.
- Tech-savvy.

**Amazing Perks**
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continued full-time employment.
- Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
- Pomeroy Stay Travel Program.
- Food and Beverage discounts at the Botanicus Kitchen + Bar.

**Working Conditions**

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

**About Pomeroy Lodging**

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

  • Hotel Front Desk Agent

    5 days ago

    Calgary, Canada Hyatt Place Calgary Airport Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Reporting to the Front Office Manager the Hotel Front Desk Agent will be required to provide exceptional customer service at all times, perform basic front desk duties such as answering hotel phone and completing check in and...

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada Pomeroy Lodging LP Full time

    **We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport!** - Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!_ As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very...

  • Front Desk Agent

    1 week ago

    Calgary, Canada Pomeroy Lodging LP Full time

    **We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport!** - Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!_ As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very...

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada Canadas Best Value Inn Full time

    **Overview** **Responsibilities** - Greet and assist clients and visitors in a friendly and professional manner. - Perform clerical duties such as filing, data entry, and maintaining organized records. - Utilize QuickBooks for billing and invoicing tasks as needed. - Schedule appointments and manage calendars for staff members. - Ensure that the front desk...

  • Front Desk Agent

    3 days ago

    Calgary, AB TH J, Canada Canadas Best Value Inn Full time $78,000 per year

    OverviewWe are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a welcoming atmosphere and smooth operations at the front...

  • Front Desk Agent

    7 days ago

    Calgary, AB TB M, Canada Days Inn Calgary NW Full time $32,640 - $37,440 per year

    The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service. Term: From commencement date until completion of seasonal workload, expected end date January 16, 2026.Key Responsibilities:Greet and assist guests with check-in, check-out, and inquiries.Manage...

  • Front Desk Agent

    3 days ago

    Calgary, Canada Canadas Best Value Inn Full time

    **Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. - Handle reservations, cancellations, and modifications through phone systems and online platforms. - Provide information about hotel amenities, services, and local...

  • Front Desk Agent

    3 days ago

    Calgary, Canada Staybridge Suites Calgary Airport Full time

    The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. -...

  • Front Desk Agent

    2 weeks ago

    Calgary, Canada The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown Full time

    We are hiring a **Front Desk Agent!** **OUR STORY** At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their...

  • Front Desk Agent

    1 week ago

    Calgary, Canada The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown Full time

    We are hiring a **Front Desk Agent!** **OUR STORY** At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their...