Sales Support

Sales Support /Administrative Assistant

**Status**:
Regular, Full time

**Location**:
Saskatoon, Saskatchewan

**Reporting To**:
Business Centre Manager, Saskatoon

**Key Accountabilities**

(50%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.

(20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits.

(10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments.

(10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.

(10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation.

**MAIN RESPONSIBILITIES**:

- Ensure all job functions are performed in accordance with the Corporate (SPI) Manual.
- Assist in, where necessary, the various functions in office sales and administration, including:

- Liaise with operations and purchasing personnel while entering orders.
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following up on every quote, when necessary.
- Administer the opening of new accounts and maintaining existing customer-account databases. (Changes in contact information, billing and shipping address, company name, etc.)
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
- Ensure proper administration in the management of freight claims and reel returns.
- Run Customer Sales Report for sales team.
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing.
- Track no-charge “penny” reels and paid reels according to your branch’s policy.
- Perform over-the-counter sales if your branch supports it.
- Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them.
- Look after the accounts of those salespeople on vacation and/or holidays.

- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
- Answer telephone and direct calls appropriately.
- Receive and sort mail and deliveries.
- Prepare deposits, account payables, freight claims, and daily summaries.
- Manage and secure counter cash and counter cash sales documents according to company procedures.
- Process paperwork from counter and warehouse for invoicing.
- Complete all office processes including computer functions and supplier accounts within the required timelines.
- Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system.
- Continuously maintains technical knowledge to remain up to date on various product lines.
- Participates in the cyclical and annual physical inventory preparation and counting.
- Other assigned related tasks.

**QUALIFICATIONS**:

- Grade 12 minimum completed.
- Ideally 1-2 years of related experience.
- Excellent communication and organizational skills, Team player.
- Capability to work with mínimal supervision.
- Energetic and positive professional attitude.
- Excellent stress management.
- Highly flexible and adaptable with strong organization and time management skills.
- Strong ability and desire to develop and grow skills.
- Good knowledge of Microsoft Office. (Word, Excel, OUTLOOK)
- Product knowledge is an asset.

This is a position with potential for growth.

**What’s in it for you**:
We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

**What sets us apart is our**:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

- A strong national network offering real opportunities to grow: our people make the difference.

**Among our benefits**:

- Flexible group insurance plan customizable to your needs.

- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

- Group RRSP with employer contribution and TFSA.

- Postsecondary Scholarship Program for our employee’s children.

- Charging terminals available at our facilities.

- Years of Service Recognition Prog